According to Hotels.com I was booking a room that slept 4. Room only had a king and a lounger. I called customer service and while the agent did try to get a rollaway bed (none on property), he could not get us a new room because it wasn't booked with Hilton directly. I asked the front desk if they could get us a room that slept four. They did with no questions asked. Make sure you know what you are booking and don't bother with customer service, just ask the front desk
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
They bump the hotel.com booking for Hilton Honors
Hotel was fine. Decent location to the convention center. Upon
Check in they had gave away my double queen room to people who “check in ahead online.” These are Hilton Honor guests. So they bumped the third party booking people. Just an fyi. Over three days they placated me. Two different managers Bre and Ashley, did not return my calls. And the desk staff never followed up. hotels.com had to get involved.
Shannon
Shannon (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Bad
The check in was Saturday to Monday. I was charged Friday to Monday. I added Tuesday and the hotel said I was overcharged they changed the price and said I would be refunded the difference. This is the 3rd time I had issues with you.
Leonard
Leonard (3 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月28日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Girls trip
Nice clean room, and exactly what we needed
Julia
Julia (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Dorothy
Dorothy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Monica
Monica (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Carol
Carol (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Patrick
Patrick (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Easy peasy
Great staff, on Wednesday there is a free happy hour!
Sayward
Sayward (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月8日
Good overall
Got a key card for a room that was occupied. They corrected it quickly and were very apologetic about the situation. Overall the stay was good.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月6日
The room wasn’t bad but we did have some things happened that were not excepting. First thing was we were told there was only $50 Valet parking we could not park the vehicle ourselves. One of the times we requested our vehicle we waited over 25 minutes for it…Then we went to check into our room at 3 at check in time and we were told our room wasn’t ready and we didn’t get to check in till 3:40. When we checked out it took over 15 minutes to get our car.
Brandy
Brandy (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
It was a very busy week for the hotel as FFA National Convention was in town but they seemed super prepared. Breakfast remained delicious and well stocked, room seemed very clean and the staff was so friendly and helpful. The hotel is also in a safe and beautiful area, centrally located, and tucked right next to the canal. We thoroughly enjoyed our stay!
Kelly
Kelly (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Cami
Cami (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Christian
Christian (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
tony
tony (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Lisa
Lisa (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Donald
Donald (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Will stay again!!!
Right by the canal and very pretty. Clean and friendly will definitely stay again. Close Starbucks and walking distance to everything downtown.
Ellen
Ellen (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月13日
Okay stay
Our room was on the street side of the hotel and it was extremely loud overnight. We thankfully took a sound machine with us, but if we hadn’t had that we would have been woken up by the multitude of sirens we heard. The two hotels are combined which is okay until it comes to breakfast. Breakfast was only served in the smaller side and not in the Hampton In side. The space to get food, eat your food, and clean up was so ridiculously small and dirty it was embarrassing. The serving dishes were constantly empty and the area around them was dirty. The coffee pots were also empty on more than occasion. The parking fee is quite high so you will want to be prepared for that. They do offer valet which the girls working are very nice but it again is also pricey.
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月13日
Nice room but not much else
Although our room was comfy, this hotel was ill-prepared for a full house. Valet parking took about 45 minutes (although the workers were nice!) and Sunday morning breakfast was completely empty by 9:00 even though it was offered until 10:00. There were always 3+ people waiting in line at the front desk any time we were in the lobby.