1) the power in the washroom didn't work
2) the telephone didn't work
3) there was a false alarm on the last day of stay. Can understand false alarm happens, but there is nobody explaining to or guiding the hotel guests
Fai Hung
Fai Hung (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月5日
Wai Kit
Wai Kit (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月18日
The overall stay was nice ngl. Unfortunately the you may run into a couple of d head staff here and there.
Shiquan
Shiquan (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年2月12日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2023年12月28日
Yan
Yan (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年12月22日
Great ocean view room, but there are some bird noises on the other side
Han
Han (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年12月5日
Katherine
Katherine (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2023年9月14日
Worst check in experience in Hawaii, but other staffs are nice. Everything is up to a 3 stars hotel. Location is good, surrounding area is good. Lots of parking.
WAI
WAI (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023年4月24日
是比較老舊的度假村飯店,但很多設備和資源都要再額外付費,其他都還OK
KAI MING
KAI MING (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2022年7月25日
空调很老旧,声音大,漏水。还好服务员很快帮我们更换房间
Jason
Jason (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2022年6月12日
xue zhong
xue zhong (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2022年1月14日
The hotel is dated and not worth the money. The room is not sound proof and not quite in the room. Ocean view is very nice and service is good.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Hilo Hawaiian Hotel is fine.
The Hilo Hawaiian is a beautiful hotel with a sea side location. My only gripe was the included continental breakfast.
Keith
Keith (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月9日
Great view
Great location for ocean view. Must drive to see anything around Hilo. Older rooms but very clean with a wonderful staff crew
Shirley
Shirley (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月6日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
Sawsan
Sawsan (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月2日
Yuren
Yuren (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Hasin
Hasin (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月29日
Terrible service
This is an old hotel in good location. There are moulds in the washroom. Poor drainage and bath tub faucet did not work. Only water dispenser at the lobby often ran out of water. Free breakfast is a sham. I waited for 60 min for a few small croissants, no butter or jam. Coffee was delayed forever. Nothing was ever refilled. The view was amazing, the elevators worked, enough parking though. The Kitchen and cafeteria staff very rude and short staffed. For simple service requests it was either turned down or made to wait for a long time. Hilo has shortage of hotels, hence they can continue to operate like this.
Susmit
Susmit (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月29日
Trash for the price
Hotel common areas were all dirty, homeless people loitering outside by the streets, wild cats everywhere. And one night an alarm was set off causing a total evacuation for nothing, no compensation was offered or received, restaurant and bar have no where near the capacity of its guests. Beds were way too soft have back pain all week. There was one bartender that worked hard was friendly and did her job well, non of the other staff even said hi or by let alone look at you while walking by.
Brandon
Brandon (7 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Great location beautifully views of Hilo bay
Lee
Lee (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Solomon
Solomon (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月19日
The staff was rude from check in to check out
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月19日
Love the local hospitality of this place. Truly the only place worth staying at in Hilo.