Excelente e super índico, é a segunda vez que me hospedo e tive experiência maravilhosas
MAHMUD
MAHMUD (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月9日
Yuriy
Yuriy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
Aleksandr
Aleksandr (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月24日
Jesus
Jesus (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月19日
Minoska
Minoska (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月6日
I love the beaches and the pool. They were spectacular. That being said, the service was not that great and at times non existent. The lobby was terrible. Their service was no good or help. The application to reserve the restaurants online was terrible and didn’t work properly and the lobby because of how their system was built could not reserve the restaurants on their end which makes no sense. At best the service was decent but not really attentive. Do only time when the staff was attentive is when they were trying to sell you a package or product every 5 minutes which was super annoying. I would not recommend this hotel. I enjoyed myself with my family and I will be back but not at this property
Michael
Michael (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月3日
I will start by saying if you DO NOT like to eat at the different restaurants then choose this resort. The staff was great, the room was clean! The night club was open during our stay. What I did not like was the fact that we had to put our reservation in for the restaurants 48-24 hrs in advance (which they never had openings) . We ended up having to eat off the resort. Other than that the stay was great.
Ashley
Ashley (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月29日
X
Larry
Larry (6 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月28日
Carlos
Carlos (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月22日
gary
gary (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月22日
Todo muy bueno
Jose
Jose (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月20日
julie
julie (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月16日
I Liked Nothing
Odessa
Odessa (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月15日
This is my fourth time here at this resort and the quality of service has declined. They gave me a room where the AC was messed up. The room was hot. And the fridge was not working and had not been restocked. When we went to complain at the front Ricardo was extremely rude and upset as if it was our fault. We explained we have a four month old daughter and the room was too hot plus her milk needed to be stored in the fridge. Eventually they changed our room. Then we made reservations one night to the Japanese hibachi restaurant for 6 but we had a group of 12 so we spoke to the staff and they said they would accommodate and change our reservation to add more people. When we showed up they said they couldn’t find my reservation. The hostess Esperanza called us liars and the supervisor Elizabeth kept antagonizing us saying she did remember when the day hostess changed our reservation but that she wasn’t supposed to do that. The hostess Esperanza started getting loud and belittling us and told us to leave and that we were lying. And this was done all in front of a group of people waiting for their turn. I was so upset that I teared up. She finally found the reservation and me and my family no longer wanted to eat and we left. Horrible treatment and I would no longer return to this resort.
Ivanna Altagracia
Ivanna Altagracia (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月13日
Liany
Liany (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月2日
Everything is amazing. Can’t wait to do this again.
Robert
Robert (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月2日
Buenos
Karina
Karina (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月27日
Nos robaron una tarjeta de crédito de la habitación y el trato de la persona que nos atendió la reclamación fue pésimo.
Hedwin
Hedwin (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月24日
The property is under renovations so they took electricity and water every now and then. The property is beautiful, the restaurants were not good at all, the only one our entire group liked was the Japanese one.