Nice place but very poor food !! Specially the buffet at the pool ...omg :) nice staffing and room are ok !! Tv didn't work all my stay .
Daniel
Daniel (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
Ótimo resort
Atendimento muito bom, especialmente da garçonete Indhira do restaurante buffet. Hotel muito limpo, funcionários atenciosos.
Quarto espaçoso com sacada.
Comida variada e farta no buffet de todas as refeições.
maria t
maria t (10 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月25日
If you can afford Hard Rock- Go there!
I don’t even know where to start so let me just give you a list:
Check-in was horrible. If you can afford a premium suite, please do so because it includes private breakfast at lunch at a separate restaurant where you don’t need to stand in line. We got lucky as this is what we booked, but we didn’t know we had this included Until the night of . If you have a premium suite you get to check in on the third floor. I found out after five hours of waiting for a room. The people that check you in on the first floor are clueless to life. They could have sent me to the private check-in on the third floor, but they didn’t. It’s almost impossible to hold a conversation with these people and, I am fluent in Spanish .
My other family did not get the premium suite and was almost left without a room at night. They told them to come back later so we went to enjoy the amenities and when we came back, they didn’t even want to give them the room and came up with different excuses so be aware. The lobby is always full with people complaining about not getting their rooms.
If you don’t get the premium suites, then there’s always a huge line at the buffet in order to be able to get in to eat, which is very frustrated with this horrible heat and humidity
Even though we have the premium suite, the bathrooms are disgusting. The faucet and everything are falling off. everything needs to be upgraded. The bathrooms look old and need cleaning. Sheets are nasty. Have more to say but no space here.
Dario
Dario (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月25日
Instalaciónes bien, playa excelente, atención de personal bien, la habitación premium bellísima
MARIO IVAN
MARIO IVAN (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月23日
The hotel was just fine and nice for a little getaway with the family but needs remodeling and the rooms need help. My room tv at first was broken n they fixed it fast not going to complain about that. The food at the buffet was average . The restaurants for the night time is where u have to eat. We liked the french and hibachi . The italian was just ok and we did not have time to go to the dominican nor mexican. If the rooms get an update and cleaning it would deff be a better experience but my 4 year old had a blast and well i enjoyed my daily drink that made me forget about a so the things mentioned above lol
Luis
Luis (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月22日
No me gusto el buffe la comida es mala pésima deven mejoral
Santos
Santos (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月21日
Nice!
Carlos Alberto
Carlos Alberto (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月21日
Staff service was terrible.
Luis
Luis (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月20日
They have bad service and we had to wait two hours to do check in, in a huge line, were there’s not air conditioning or any fan. And then they said that they didn’t have any reservations available for the restaurants, but when we went to the restaurant the tables were half empty, and they didn’t let us in. Also, when we called to the front desk to ask for extra towels, because we were 4 people and they only gave us two. They brought it the next day. This resort is a mess.
Eloisa
Eloisa (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月20日
Awilda
Awilda (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Overall 5 Stars.
Overall I had fun with the activities such as Bingo and the shows at the theater. The associates at the bar need to better their customer service skills; the wait time was super long because they were not paying attention.
Lissett
Lissett (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
Todo bien, pero el hotel está bastante aislada de las ares comerciales
JULIO
JULIO (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月16日
Lucía
Lucía (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月15日
Cuarto sucio,servicio nunca llega . Sabanas sucias
Amabel
Amabel (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月15日
NINH
NINH (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月14日
Comida ruim
Já tinham ido em resort ALL in, e esse foi o pior que fui, só café da manhã tinha algo mais ou menos para comer, almoço poucas opções comida e comida ruim de noite era a mesma coisa, comida péssima
Marcelo
Marcelo (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月13日
El hotel es muy bueno y la playa es hermosa. Tiene dos piscinas muy buenas. En resumen el hotel vale la pena
Emmanuel
Emmanuel (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月13日
Excelente servicio y amabilidad por parte de todo el personal
Teresita
Teresita (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月12日
Problems with room and staff
Micheska
Micheska (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月11日
It was an amazing experience!!!
Ievgen
Ievgen (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月10日
Yvette Carolina
Yvette Carolina (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月10日
We had a butler and she did everything she could to make our stay very nice, but part of the staff of the rest of the resort were mostly not very good with us and very hostile.