It was a family friendly oriented resort, loved the service. Needs a bit updating but other than that, it was great.
Jessica
Jessica (5 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月25日
Pésima experiencia!
Llegamos y los elevadores no funcionaban (de por sí solo funcionó uno solamente durante toda nuestra estancia). Al llegar a la habitación, estaba abierta porque no cerraba bien, la llave no funcionaba, no teníamos toallas... El segundo día por fin arreglaron la llave y un elevador, otra vez no nos dejaron toallas. Al expresar esto en recepción, me respondieron que estaba teniendo problemas con las toallas porque estaba lleno el hotel. Es All Inclusive, pero si te da hambre de 11:30 a 12:30 o de 5 a 6 te friegas porque no hay ningún centro de consumo abierto, ni el Romm Service aunque dice que es 24 horas. La comida del hotel no es buena. No te dan buen servicio de meseros en el área de la alberca o playa, tenía que ir yo por mis bebidas o snacks. El hotel está en bastantes malas condiciones, le falta mucho mantenimiento y reinversión, está bastante viejo. Expresé mis inconformidades en recepción y solo me cambiaron el tema, NI UNA TRISTE DISCULPA, NADA!!!
Un día no tuvimos toallas en la alberca porque se les acabaron.
Normalmente no hago este tipo de reseñas porque yo tmb me dedico a prestar servicio al cliente y a veces hacen las reseñas con ganas de fastidiar. Créanme que este no es el casi, estoy siendo lo más objetivo posible.
Sergio Dussan
Sergio Dussan (4 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月14日
Adrian
Adrian (8 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月7日
Ruth
Ruth (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月6日
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Robert
Robert (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Eduardo
Eduardo (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月2日
Richard
Richard (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月30日
Cancún
Un hotel viejo comida muy pobre a las 8:30 pm llegas a cenar y ya no tienen vino lo único bonitls playa
Nelly G
Nelly G (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月18日
WORST RESORT IVE EVER STAYED IN!!!!!
not sure where to start. upon check in we were told that in order to have beer in our room daily it was an extra charge of 20 dollars which is odd for an all inclusive resort and thru the stay it was a huge hassle to get it delivered. Then when trying to order room service phones weren't working which we were not told until numerous attempts to call then had to go down to the front desk to ask what was going on. the room barely has any outlets and the wifi is an absolute joke. speed was only 5mbps up and down if we were lucky. ac in the room was a joke as well as it never got below 75 degrees F. the shower had Luke warm water at best but acceptable due to the hot room and the sink had higher water pressure. a couple times I thought the shower was literally just going to shut off the water pressure was so low. the second day I asked for water to get delivered and was told that normally it is a 2 dollar charger per bottle but as a special deal they weren't going to charge me. again very unusual for an all inclusive resort. I go to Cancun 5- 7 times a year for work and this was my first time staying here and I can say that after the first 3 hours being at this resort I knew it would be my last
andy
andy (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月18日
Good beach front but it’s a run down place and they are not keeping up with maintenance.
Byung Ha
Byung Ha (7 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月17日
Property condition and cleanliness was not good
Staff was helpful
Jatinder Singh
Jatinder Singh (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月17日
Nina
Nina (9 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月13日
The best part of the hotel is the staff. Everyone seems happy and super nice. The hotel itself is kind of old and needs a renovation, some of the food options in the restaurants were running out but the staff is so nice that I definitely will come back. There is a community vibe there that I loved it.
Larissa Cristina
Larissa Cristina (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月12日
Lo único malo es que la comida en el restaurante se agotaba pese a ser buffet
Luis Anderson
Luis Anderson (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月12日
Nice hotel
Loved the service, had a little issue in my room and the fixed right away.
Nayely
Nayely (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
ALEJANDRO
ALEJANDRO (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月11日
Great location, staff is wonderful . Room was great, food was good. Nice pool and great beach.
ROBERT
ROBERT (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月11日
Dallas
Dallas (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月9日
Excelente Servicio. Cordiales, Amables, Profesionales. Un Problema , Duchándome Por 2 Ocaciones Se Fue El Agua Completamente.
Deberían Pensar En Cambiar Los Elevadores, Los Actuales Muy Lentos, Pequeños y Antiguos.
Hugo
Hugo (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月9日
No power for 36 hours. Guess they didn’t pay the bill. Food was horrid I won’t go back
Sarah
Sarah (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月8日
Super mais pas de wifi
Super séjour, all inclusive avec service de chambre. Seul hic : pas de téléphone fonctionnel dans la chambre et pas de wifi dans les étages durant tout le séjour. On nous a dit chaque jour que c'était juste un réglage puis que ce serait réparer mais au dernier jour que ça ne fonctionnait qu'à la réception. Dommage. Sinon tout était nickel
menoua
menoua (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月8日
Had to switch to different room, no electricity for 24 hours so no air conditioning/no lights/couldn't charge our phones/no WiFi - second night staff went on strike and was left alone for over two hours - was a free for all lol… but staff in the end was very nice! Place could use a little updating - chairs in lounge areas had holes, tlc good idea. WiFi never really worked good. But still liked the staff… not afraid to go back and travel agent there was wonderful help -thx
Jenette Mary
Jenette Mary (7 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月6日
First of all the service and staff was incredible. However, the facilities need a lot of attention. There was no Air Conditioner in the entire hotel. The Wifi was on and off. We spent 2 days without internet. The phones (land lines) in the rooms did not work at all, not even tone. The food was ok, not a big deal. The specialty restaurants did not have everything listed on the menu. One night we went to the Asian restaurant and they did no have any sushi listed on the menu. The building it self needs repairing and painting. The towels on the pool were ragged. I would not recommend anyone looking for an All Inclusive experience to come here.