The hotel and service was great. However the pullout couch was not. It’s not the average size pullout couch and very uncomfortable. The room felt small and like it was just thrown in the room.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Wonderful stop
We enjoyed our stay. Everything was great. Would definitely go back.
Rachel
Rachel (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月20日
A decent stay... but better options
I have stayed at a variety of hotels in downtown Charlotte in recent years. This hotel was clean, comfortable & convenient (even though there are a lot of homeless people in this area of downtown). However, I was not impressed with the overall management. When we arrived, the general manager was manning the front desk and seemed to be having a rough evening. He belittled the fact that I had booked our stay on Hotels.com. When I asked him about the free breakfast included in my booking, he failed to mention that their restaurant would be closed the next morning (New Year's Day). Although I realize that a Courtyard Marriot isn't a high-end hotel and that you often get what you pay for, I will have to be rather desperate to give this property my business again. There are too many better choices in downtown Charlotte where my Hotels.com booking is valued.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
From check in to check out it was great. The room was AWESOME. Very spacious. I didn’t like that on-top of paying for the hotel room it was an additional $30 for parking in the parking garage attached the hotel. However parking in the parking deck was secure and attached to the hotel so no complaints except the additional cost. I liked that the doors locked at a certain time and only were accessible with a key card.
Nicole
Nicole (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Kristin
Kristin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Claudine
Claudine (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Aunalea
Aunalea (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月29日
Beds are terrible! My back aches! many complaints!
The beds were horrendous. Got back late from a night out and sunk into a worn out mattress that sloped to the center. I slept on better in summer camp. I complained in the morning and was told they know and get a lot of complaints. Geez, no advance warning? I asked if they were full last night as was told no. But then why…?? There are new beds due in May… it’s hard to believe it takes Marriott 6 months to improve beds “they often get complaints about”…what’s more important than the bed at a hotel???
Robert
Robert (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月24日
Erik
Erik (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月22日
Good stay
Our stay was good. The front staff was great .As far as the room, there was a musty smell in the room, like the carpet needed a thorough cleaning.
Stephanie
Stephanie (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月11日
kathryn
kathryn (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
William
William (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月24日
Poor maintenance of Bed, got back Pain
Bed was pathetic and very old bed. It appears it is used for several years.
When I reported this, simply said all rooms are booked and did not attempt to correct.
By morning, wife and I had back pain.
GANESHA
GANESHA (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月12日
Yonas
Yonas (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Great location if you want to be in the heart of Charlotte! Convenient to many attractions!
Perry
Perry (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Rita
Rita (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Nice
Robert
Robert (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月31日
Monique
Monique (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月28日
Nice and clean
marcia
marcia (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月28日
We had a great stay
Justin
Justin (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月26日
Yuyan
Yuyan (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月23日
The hotel appears nice from outside and has a beautiful lobby, however, inside the room has an odor almost like there’s dampness and the bed was awful. The pillows were flat and the mattress was very, very hard and uncomfortable. The price I paid for convenience certainly wasn’t worth the accommodations. I’m very disappointed.