I booked two beds room but got a room with only one bed. The staff said that they didn’t get this information from Expedia. And our room’s next to the exit door, not feel very safe. The restaurant of the hotel’s good and not that expensive.
Yan
Yan (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2023年11月20日
Sarah
Sarah (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年8月9日
The room is neat and clean, the transportation is convenient, and the shopping is convenient! But there is no microwave oven, you can see the sea 🌊 falling asleep listening to the sound of the waves at night, I like it very much
Xiaomei
Xiaomei (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2022年2月10日
Fei
Fei (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月3日
Great lobby area, underwhelming room
The open-air lobby area of Ali’s Tower is really beautiful and relaxing, with gorgeous views of the ocean and a great restaurant. However, our room in the Bay Tower (which we were told was “upgraded” from a king size bed room to a room with two full beds, which is not what you want when traveling as a couple), was very underwhelming. It felt old and bare bones and had a strange smell coming from the vent sometimes. For what we paid and the photos of the rooms, I was expecting it to be a lot nicer.
Kimberly
Kimberly (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月3日
Majenica
Majenica (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月2日
Nice but not great
Stayed here a year ago but didn’t eat here because they didn’t have enough staff -cook or servers. This year we had to wait for a table because they didn’t have enough wait staff - plenty of empty tables. The rooms are simply with 2 double beds. It would be nice if there was a mirror besides the one in the bathroom.
Roberta
Roberta (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Kimberly
Kimberly (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月1日
Beautiful view
Great service from front desk staff. The view from the room was breathtaking and the room itself was clean and quite large. The Royal Kona Resort is conveniently located to Kailua-Kona. Recommend!
Dyan
Dyan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月1日
Stacey
Stacey (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月31日
Sherry
Sherry (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月31日
Not worth the money for what they offer
Worst service and rude staff, didn’t offer the room I booked saying they don’t have availability and the resort is overbooked.
Very high price for what they offer. Only plus is the location but rest is worst.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月30日
This hotel is an old hotel in need of a total renovation or rehab. The staff was friendly and the location is good but it definitely need a lot of maintenance and updating. I would rate it a 2 or 3 maximum.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025年1月29日
I reserved a king room in lagoon bldg, got a rm with 2 double (not queen) beds, bad mattresses, baseboards in bathroom were filthy, staff wouldn't change it to king. I've stayed here since 1990's, loved it, what a disappointment.
Jo
Jo (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月29日
Great location but needs updating
Location is great! Walking distance to restaurants and shopping. The room was just okay. I had stayed here previously and knew they didn’t seem to care which type of room you booked. Last time I paid extra for a room with a view and had to fight for it. This time I got the construction special and was happy to not be in the construction zone. The bed was comfortable but otherwise the room was very dated. It worked for what I needed but the musty smell was annoying. I’m really hoping the construction means new updated rooms. The restaurant is great and so is the location.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月26日
Great location
Great location for shops restaurants and gifts
RALPH
RALPH (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Gerhard
Gerhard (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月24日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月24日
Katherine
Katherine (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月23日
Alejandro
Alejandro (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月22日
Mabel
Mabel (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月20日
Resort was a little above average. They are currently undergoing renovations. The furniture could use some updating and bed was not supportive enough for my back. Otherwise, it's a nice hotel, close to shops and restaurants and right on the beach.
Darryl
Darryl (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Dennis
Dennis (7 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月20日
Review before booking.
Hotel is old, not updated. Air conditioner went out. Outage lasted three days. No notice or apologies. No fans available when asked.
Most disappointing service at the bar. Servers were rude. We were treated poorly.
Room service staff was polite.