We loved our stay at Villa Rolandi. Very attentive staff, two great restaurants, lovely amenities. They are about to undergo remodeling so there were construction noises during the day. That was the only downside, and it was slight. We would come back!
Philip
Philip (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月28日
Nice Hotel
Panagiotis
Panagiotis (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月28日
Panagiotis
Panagiotis (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月24日
Claudia
Claudia (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年3月19日
Pros: albercas y playa privada. Es un sitio para no salir puesto que es alejado y ya tienes todo incluido. Incluye el traslado de cancún a Isla, por lo que está súper bien. Los alimentos en general muy bien, variados y a la carta. Todo excelente.
Contras: se percibe viejo, carente de mantenimiento, sucio en algunas partes. PÉSIMA relación costo beneficio. No es muy grande entonces si está lleno se siente bulla por la gente o familias. Las habitaciones: tuve una mala experiencia en la primera con muebles sucios, basura, cortinas rotas, y lavabos tapados, después cambiaron y mejoró. Sigue siendo básico para el nivel de hotel.
En general decepcionante.
gloria
gloria (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月18日
Love Zoetry, The staff Leo, Jorge, Ivan the service is exceptional all the people that servers us phenomenal. The place is a paradise I cannot wait to go back in 2025 when it will go through a renovation. The food was excellent, music, the beach so nice.
James
James (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月14日
It truly was a home away from home!
Doug
Doug (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年3月11日
Rosa
Rosa (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年3月7日
So, most staff super friendly and helpful. Other staff have no idea what they are doing or treat you like your you are not worth there time. All Restaurant staff were very good. The only people I saw swimming were the people doing laps for exercise, pools were very cold. The one salt water pool that is heated is falling apart. Tiles on the floor of this pool or guest are putting the tiles on the outer shelf of the pool, not what I expected for the amount of money I spent. Rooms are a little dated and can be dangerous at night. There are 2 steps going down to the in room refrigerator, I was very cautious at night because it is dark in the room. But, I did see someone that got a severe sprain and needed a walking boot the rest of the trip. The last and worse thing that happened to us. The day before we left, we were told we getting transportation from Zoetry resort to The Dreams resort on Cancun (this is a sister resort). From there we were to be picked up and taken to the airport. On the day we left, it was very windy and the sea was rough, so they sent us on the ferry instead. We specifically asked if they made arrangements for us to be picked up at the ferry port to get to the airport. We were assured that everything was taken care of. We waited at the Ferry port for 1/2 and started getting worried. We called the transportation company and we were told they never were told to pick us up. So, we ended taking a cab and were extremely over charged. $80 us
Eric Matthew
Eric Matthew (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月6日
Patricia
Patricia (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年1月27日
Wonderful staff and service.
MANDIE
MANDIE (5 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年1月25日
Angela
Angela (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年1月9日
Jordan
Jordan (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年1月3日
Jean-Nicolas
Jean-Nicolas (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2023年12月31日
The staffs are very nice and friendly, and the restaurant for dinner is excellent. Definitely recommend it to my friends.
Julie
Julie (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年12月30日
MICHAEL Joseph
MICHAEL Joseph (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年12月16日
William
William (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2023年10月30日
Rachael
Rachael (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年10月16日
The facility, rooms, pools and beach are clean and beautiful but the best thing about the hotel was the service. The entire staff was beyond helpful with everything. They were extremely friendly provided amazing customer service. I will definitely be back!
Megan
Megan (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2023年10月1日
El hotel excelente en instalaciones la comida no muy buena en los platillos fuertes y el servicio del spa espantoso me recomendaron una limpieza facial que dejo manchas en la cara y el tratamiento en cuerpo sin palabras nada profesional
Maria Graciela
Expedia 真實旅客評價
2/10 欠佳
2023年9月25日
We had to change rooms 3 times within 24 hours. AC issues. Our first room registered 82 deg and after 8 hrs they kept saying just give it 15 more mins! Finally moved us to another room at 10 o’clock at night and that room wasn’t much better. Finally the next day around noon we got a room with decent AC. The balcony was nice but dirty and the chairs were about to break.
LINDA
LINDA (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年9月22日
Juan
Juan (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年9月15日
Food and service are beyond excellent. The resort needs a face lift.