Hotel design was bad. The noise at night from the bar carried throughout much of the hotel. Not great for sleeping when the bar was active. Had to walk up hill from parking to the hotel. People were great but the layout was bad.
Tracy
Tracy (7 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月29日
Terrible service Loud noise & dirty
It was the worst experience at a Hilton. Check in at 10p
Took a long time, then the room was dirty, stuff spilled all over walls that cooled like coffee or coke. Hair in the bathroom on floor and back of door
Then 6am the room next door a bunch of guys started screaming yelling swearing, fighting swearing non stop, woke up my 2 young kids. It continues for an hour. Called front desk, not sure if they did anything. Then 10am a Hilton mechanic came with a utility cart and was drilling in room next for the loud metal on metal screeching vibrating the walls. It was HORRIBLE experience not relaxing and NOT on brand for Hilton. It was disappointing for a room that was +300 dollars and was more of a motel 6 experience
Ramona
Ramona (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
Kathleen
Kathleen (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月27日
Dining options unclear
Our experience was great overall. The hotel has a lot to offer for families. When we arrived Friday afternoon , we were hoping to eat outdoors. The outdoor pool bar was closed due to cooler temperatures. My husband only had about an hour before needing to leave for a work event. The restaurants inside the hotel did not open until after 5. Staff in the lower lever cafe did not know that we could order food at the bar on the main floor near check in. Unfortunately by the time we could put where he could order a meal, it was too late and he had to leave for his work event. Other than this we had a great experience.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月27日
The valet took forever, no one was especially nice.
Monica
Monica (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Amazing stay and location was ideal. All the perks without price of Disney resort.
Karin
Karin (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月22日
Decent
Outdated. Not well cleaned
Jonathan
Jonathan (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月21日
Not a good experience
It was a not so good experience. The room looked nice upon entering. We dropped our luggage and walked to Disney springs for shopping and dining. Upon return we expected to shower and rest for our first day in the parks. However, we then noticed the shower had water in it and would not drain. Als, the one and only charging port did not work. We called the front desk. Long story short it took until almost 1am to clear the drain. Even knowing the shower wasn't clean as a housekeeper would have noticed a clogged drain if they actually cleaned it, we showered and tried to sleep. The noise from the neighboring room made it difficult. Upon leaving the next morning I expressed my disappointment. Their response was to try to sell me a timeshare offer. Its been a week and I've yet to receive an apology.
Ronald
Ronald (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月21日
Andrew
Andrew (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月21日
Nice place to stay
Excellent service, customer service and amenities. The rooms need urgent upgrade, there is rusty behind the doors, the room distribution is outdated it needs to be modernized.
ISAMARY
ISAMARY (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Sandy
Sandy (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Sebastien
Sebastien (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Was amazing. Resort was beautiful, clean and close to everything!
Kim
Kim (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Perfect location and friendly staff
This is a great spot to stay close to Disney Springs. Friendly staff and quick check in/out service. Will definitely stay here again!
William
William (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
april
april (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月6日
Room condition very poor.
In as assigned a handicap room which was in very poor condition.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Toi
Toi (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Lauren
Lauren (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月1日
Polly
Polly (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Russell
Russell (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Darius
Darius (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月23日
Vanessa
Vanessa (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月23日
The hotel overall was nice. I will not go back though. It was so noisy all night long. You could hear the rooms next to you. Every person that walked down the hallway. Doors opening and closing… at one point I could hear a dog barking. Needless to say I got very little sleep.