The was property was beautiful and the staff was amazing. However, we had a leaky air conditioner, we always had a lot of water in our floor. After several calls and a fall on the wet floor, we were moved to a different room near the live band floor and loud children. We were told we would get a partial refund on our stay, that was in August. As of today's date 9/25/2024 we haven't received an email, text, or refund.