They are horrible customer service, they charged me for the even after a canceled the reservation do to the weather, heavy snow, flight canceled, they said they don't care about the weather, that's rip off, stealing, i requested to get credit to for another day, and they refused, very disrespectful manager, laughed at me for asking for credit, unbelievable to this during the holiday season, $156 down the drain, please book at a different hotel, they Not worth it