Facilities are prone to break. The ice bucket and coffee machine are dirty.
Tianren
Tianren (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025年1月3日
Everything was great until the morning. The housekeeping should know that some people are checking out late and don't need the disturbance in the morning. After she woke me up then she was sorry sorry, but damage is done...
Just have your staff aware that some people preferred to sleep in and to conduct a lower conversation in the hole-ways and disturbance to a minimum because they are not paying attention.
Thank you
Wendy
Wendy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Marc
Marc (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Doug
Doug (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月3日
Great location!!
Really enjoyed our stay. It was pleasant, room was very nice, but it was a little difficult to get our room cleaned and no staff stood out to make the stay extra special but it hotel it self was great and beautiful. Location is perfect!!
Robert
Robert (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月3日
Poor service overall ...
Martin
Martin (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Thomas
Thomas (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
New Year's 2024
The STAFF are amazing!
Ben
Ben (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月2日
No hot water. Luke warm (eventually)
Water took 20-30 minutes to become like warm. Never hot. Upon check-in, the desk said the pool was heated. It was not. Seems to be a prohibition on hot water there. Difficult to get the attention of the restaurant, or coffee in the morning. Bedding was stained on check-in. They were kind enough to change it on request. No room service. No direct phone line to the hotel restaurant to place a takeout order.
Jason
Jason (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月2日
Terrible being there during the Terrorist Attack. We had to check out early because out hotel was in an FBI crime zone. Trip was completely ruined, but thankfully we got away with our lives. Not the hotel's fault obviously, but it was a miserable experience.
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Bourbon
Nice hotel right in the middle of the french quarter. Walking distance to St Louis Cathedral and cade du monde. Right off bourbon street. A little dated but clean and the bed was very comfortable. Also, you could not hear any noise coming from bourbon street.
Tim
Tim (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Nice hotell, nice staff and in the center of the city
Dag Erik
Dag Erik (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
Major, upscale French Quarter hotel
Avoid a room directly above the hotel’s nightclub. You’ll hear sounds of the band until well after midnight. Moved to another room the next morning.
Center of Quarter near Bourbon and Royal Streets and Jackson Square.
Roland
Roland (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Early check in
We were able to check in early for a small fee. However, i paid for valet service which we didn't need. We were able to park on the street. I need reimbursement for a service i didn't use. ☹️
Linda
Linda (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
I highly recommend
Really enjoyed it. I felt safe and all my needs were met. Great location.
Amy
Amy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Brian C
Brian C (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
CRYSTAL
CRYSTAL (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Ryo
Ryo (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Great place!!
Amazing hotel, great staff, good food, excellent location. Got a room to the street and was noisy at 4:30 in the morning because the trash bins get picked up at that time. Woke me up every day. Highly recomendéis just ask for a room not facing the street.
Raul
Raul (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Dawn
Dawn (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Nice enough - great staff location & bedding
Nicely updated hotel in the heart of the Quarter. Our room opened onto the pool - which was quite nice... (a bit noisy early morning when staff cleaned and set up the furniture on the pool deck - but only for a moment)
Coffee daily is a nice amenity in a location where there is no complimentary breakfast. First day coffee was incredible - so good - but other 3 mornings was very inconsistent... Day two, someone had done the thing where they took coffee to fill a cup before it was done brewing, leaving the brewing to finish and creating a weak pot (big pet peeve - let it brew all the way!!)... and the other days it was off. (as a former barista - we weighed every single filter full to ensure a perfect pot... and never ever ever take a cup before the pot is completely finished or you throw off the entire carafe...)
So that's the coffee service...
Beds were nice. Shower and amenities all good. Very clean...
Loved sitting on the pool patio at night. So pretty out... And morning coffee outside was nice also.
Oddly, no art or decor on the walls in the room. Very blank... ?
Staff were fantastic - from valet to housekeeping/EVS to reception.Just wonderful.
My only other "issue" was the bottled water. SUCH a disappointment to have to take single-use plastic bottles... Would rather you install a filtered reusable water bottle refill station. Provide each room with a plastic pitcher or other means to get water.
Sharon
Sharon (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Not really sure!!
Well love the building as in the history and beauty. But all night all u can hear is a dog barking across the hall( had to call front desk to get it to stop. And right now as I am typing this at 7:56 am it is barking again. Not only that but I kept getting woke up with doors slamming and kids run in the hall way!!!