We arrived to check in the guy at desk had no idea what he was doing. Said the room was going to be almost $400 then he said an additional $85 for the puppy.
We were going to leave and not stay because the charge I was told while booking and holding the room was much lower.
Then he said it would be around $199 which my mom paid on her Hilton Honors card because she had points.
Now I have a bill on my card for $303.97
I will be disputing this charge and leaving a terrible review for the lack of customer service and the additional charges and nit to mention the water was completely shut off on us.
Tammy
Tammy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Absolutely phenomenal all the way around. Friendly staff. Very nice little courtyard as well.
Michael
Michael (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Great hotel! Would stay there again if in the area.
Ryan
Ryan (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
3rd time staying
Kellie
Kellie (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月15日
Not worth it. Rooms giving some bad odor. Not cleaned during stay
They also did not give us the room which was booked. Would avoid such hotel again
Dapindra Singh
Dapindra Singh (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月15日
Adailton
Adailton (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
Max
Max (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
Austin
Austin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月13日
Stay was very good
James
James (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月12日
R Bruce
R Bruce (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月10日
Really clean. Comfortable rom overall. Great night sleep.
Tiffany
Tiffany (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月9日
Perfect location!
Amanda
Amanda (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月9日
michael
michael (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
Clean
Dan
Dan (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
Staff all had wonderfully positive attitudes!
Randy
Randy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月7日
Quiet!
KEISHA
KEISHA (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
Great customer service
Laura
Laura (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月4日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年9月3日
Adit
Adit (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月1日
Area around the hotel
kevin
kevin (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月1日
Tess
Tess (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月1日
We were not aware that a wedding reception was being held on the night that we stayed. Our room was directly above the outdoor area and we could hear conversations and more annoyingly, shrill laughter. One person's idea of "quiet fun" is another's irritation. After a long day of driving, I was looking forward to a peaceful night of binge-watching Netflix. To be fair, the people were gone by 9:30 pm.
If you are staying here and do not want to hear the party-goers, avoid the rooms above the outdoor area. Ours was room # 214.