This is a tough review of one of our favorite hotels of all time. Check in was ok - they had trouble explaining the charges (they were correct, just not clear), we have always received a higher floor and we got 4th floor, no special welcome, there are cool guest pantries on each floor with water, ice, fresh fruit, cookies and snacks but sadly, we only had water and one day a bag of peanuts left. Not sure why these aren’t being attended but not even ice available. Due to hurricane, tiki bar not open and they didn’t make us aware or offer any discounts or complimentary drink at bar etc. the pool area was wonderful and service and staff there outstanding. This review is based on room being over $500/night so high expectations. Just ok stay overall mainly with lack of communication and not servicing some of the cool unique things they advertise.