Started off well with two young gents at reception- ‘your room is in the old part of the hotel’ - suspect that’s where they put the ‘old’ people - no lift and the stairs a challenge- young man carried our cases up! - ask for a room in new section with lift! - next morning arrived for breakfast at 10.15am (Hotels.com site says until 11.00am!!!) - non finished at 10.00, no one offered a coffee or croissant!! - we explored Dijon returning to room at 3.30pm to find our room had not been serviced, despite reception asking if we wanted this to happen, oui! - returned later in evening to find the door key wouldn’t work - another trip up & down stairs to reception- upon entering the room found one fresh towel & a used one hanging behind the door. (all used towels had been placed in bath tub as requested! -at the bar asked which of the wines offered by glass was local Chardonnay?, neither of the bar staff were sure!!! - same question re Pinot Noir, same outcome!!!!
Reception staff were all ‘busy’ and ‘going to speak with Head of this or that - there was a lot of lip service but little genuine focus on the customer- the taxi order was another issue, but I’m exhausted!! We’ve been travelling for 3 weeks in multiple hotels, this was our least favoured experience!! We loved Dijon and we’re On the train to Paris - PS; there is an excellent public multi storey carpark directly across the road from hotel
