We rushed to book the stay here for the New Year. I only feel the service is not up to its title during my whole stay. No one sent our luggage to our room until we called them after a few hours. They told us they don't know which room to send. But they saw us entered the hotel and took over the luggage themselves. Restaurants are all booked out, only leaving a cafe dining for us. The dining experience is the worst. Waiting hours for the food. At last, we had to pick up the cake by ourselves.
Qingyi
Qingyi (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Wei Yuan
Wei Yuan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
anoop
anoop (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
anoop
anoop (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Douglas
Douglas (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月10日
A bit underwhelming.
I had been looking forward to staying in the Hyatt as it looks a special hotel from the outside. The main lobby is impressive and the finishes in the room are high-end but older in style.
Unfortunately, the service at reception was rather cold and the room I had was noisy; I could hear doors slamming and people ascending a stairway in the adjacent service corridor as well as loud music from one of the function rooms until late at night. The tv also turned itself off three times and needed to be fully reset to function. I also found the power point locations inconvenient and the lack of cutlery in the room disappointing.
Although I didn’t have it, the breakfast buffet did look fantastic.
All in all I was bit underwhelmed and won’t be rushing back.
Jonathan
Jonathan (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
Apart from the lack of an effective exhaust fan in the bathroom everything else was excellent
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Kalle
Kalle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
David
David (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月27日
Once great grand Canberra hotel
Check-in was fine Room. Very tired, cobwebs on all the windows, television broke down. Could not be repaired. Bed was comfortable. Room was although dated very comfortable bathroom and shower were great. Amenities minimal and not to $300 plus per night standard which is double the average roommate anywhere else in Canberra?.
Audrey
Audrey (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Carl-Emil
Carl-Emil (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月15日
Not quite 5 star!
Overall a comfortable stay. My only whinges were that we were initially put in a room where the lifts were not working. They moved us to another room without any problem and told us someone would be down to move us. But we were left stranded in the room for 30 minutes. We had had a long drive and we were anxious to freshen up. In the end I walked down to reception to find out what was going on. The chairs in the bedrooms could do with refurbishing as they are quite saggy. Also the TV is in the wrong place. It should be opposite the bed not at the side. Tiny little coffee cups are provided for tea instead of mugs. The service was a bit haphazard. They came to do our room and forgot to make the bed and leave milk in the fridge. The positives are that the rooms are large. Huge bathroom! Breakfast is amazing and the bed is very comfortable.
Sara
Sara (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
I loved the heritage aspect inside & out. It was elegant and tastefully fitted out. The room was large and comfortable and the food was delicious. We definitely recommend this hotel
Ellen
Ellen (4 晚浪漫旅程)
Wotif 真實旅客評價
10/10 完美
2024年10月10日
We always like staying at the Hyatt in Canberra. Its blend of the modern and the traditional is particularly appealing with a feel reminiscent of the Victoria Falls Hotel in Zimbabwe. The rooms are comfortable, the staff helpful and the dining options are first rate.
Martin
Martin (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月10日
Service was excellent, rooms spacious and tidy. Convenient to things to see. Room service meals good.
Recommend.