The room was quite nice. The included breakfast was very good and the cook did a great job with the hot food, and she was very pleasant
ALLEN
ALLEN (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Great airport adjacent stay
Amazing part of town. Great for being close to airport with a lot of dining and entertainment options walking distance. RECCOMED BRU BURGER
Brian
Brian (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月12日
Worst Hotel Customer Service Ever
We gotten the data wrong somehow instead of Tuesday it booked for Wednesday and hotels .com has always fixed this simple fix free of charge no hassle but the property wouldn’t bug and made our stay useless and awful . I am 6 months pregnant there for a funeral snd couldn’t stay in our room bc they wouldn’t just switch the days . We had to spend another 100 plus on a different room for that day and wait to check in there til next day which we didn’t need bc only staying the one night . They’re rude have NO COMPASSION OR EMPATHY HAS A DEPOSIT WE DIDNT KNOW NOR HOTELS.com all the sudden . They are very disconnected with customers and their wants and needs . Highly suggest you go elsewhere. It’s over priced as well.
heather
heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Very nice but breakfast not good
It was in a very nice area and super clean but the breakfast was not good!
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Cassidy
Cassidy (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Perfect stay for 2 days of eye surgery.
The first room we were given had A/C problems. The desk clerk gave us the room next door which was much appreciated. The beds were very comfortable and breakfast was good and on time. For the money, you cannot beat this hotel in this area.
Mark
Mark (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Monique
Monique (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月20日
Despite being a non smoking room, our room smelt like a smoking room, upon leaving could still smell it on our clothes. Neither of us smoke. Pool closed down by Health Department, notice on the pool entry door. Couch in room was filthy with stains from lord only knows.
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月18日
Worst night ever!
I get there and the pool is shut down by health dept. I was told it would be reopened at 5:30 pm. Which ended up being a lie. I canceled 2night stay. Air didn’t work and mold was above the shower.
Mildred
Mildred (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月17日
Comfort yeah, but Suites, no…..
The main reason why I booked this hotel was because of the amenities of the pool and it’s closeness to Keeneland racetrack. I was never told that the health department had shut down the pool for reasons unbeknownst to me. After arriving I was greeted with the sign saying that the pool would not be open till after I had left. When I had mentioned to the management that that was one of the main reasons I had booked my stay they told me oh well. When I contacted their corporate they told me to talk to the management there to see if there was any options available to help me with my billing. Which had definitely changed from the previous year that I had stayed. The prices for the weekdays were not horrible they were actually pretty economical for the area. But, the weekend rates were three times as much and I had a problem with that because the hotel is not in the greatest condition, i.e. the carpets in the rooms don’t look like they’ve been changed for over 10 years the mattresses probably about the same. And when I was met with no we have no options and we will not change your bill because of your discrepancies of our hotel I was like well that’s a corporate structure that I don’t like And I probably will not stay at this hotel again in the future.
Anthony
Anthony (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月22日
Breakfast was great
Service was excellent
Zina
Zina (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
Quiet, clean, friendly staff!
Brianne
Brianne (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月17日
Cassidy
Cassidy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月15日
Very pleased. I got a room just like I requested. The staff were great. We enjoyed the pool. Housekeeping did great. We will stay again.
Kimberly
Kimberly (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月15日
The property needs some TLC. Not horrible but just needs work. Hot water was a hit or miss, gym equipment broken and no AC just an open window. Staff very courteous but these are not problems they can fix without investment.
Evelyn
Evelyn (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月14日
Breakfast absolutely terrible. I’m from New Zealand & can’t believe what you are eating in this country, it’s like plastic food! Come to NZ & experience real food, natural, wholesome. Also your throw away plates, cutlery etc appauls me. Almost to the point I can’t face breakfast in the morning !
Also would really appreciate a hair dryer in the rooms
Allan
Allan (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月12日
Thom
Thom (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月10日
Robert
Robert (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Convenient location. Very nice staff. Left an article of clothing and the staff kept it until I was able to return and pick it up.
Lesley
Lesley (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月2日
CEDRIC
CEDRIC (4 晚行程)
Orbitz 真實旅客評價
4/10 一般
2024年8月28日
Stay away
Do not stay here. It was a dump. There was even a hole with wires hanging out with paper towels or toilet paper shoved in there. Not acceptable. Room number 417. Luckily, I only had to stay there one night and just to sleep. Also, the breakfast offered was terrible.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年8月25日
Good breakfasts. Clean.
Clifton
Clifton (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月24日
The people are all friendly, kind and professional.
They also had hot coffee always available 24/7 which I appreciated.