The hotel was infested with cockroaches. We had to check out after 1 night.
kimberly
kimberly (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月10日
Why hotels are not in our future
They do not accept tap pay. I also learned that most places do not accept contactless. Since hotels do not allow contactlesz payment or tap pay, we will no longer be staying in any hotel ever again. Of course b&b's are available they accept contacess payments.
lora
lora (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Rita
Rita (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月28日
DON’T STAY AT THIS LOCATION
Avoid the La Quinta at Brandon—it’s been a terrible experience for my family and me. Upon check-in, the representative tried to charge us twice, and I had to point out that we’d already paid for one night. You’d think she could see this on her end, but I had to show her the charge myself before she responded, “Oh, okay.”
On Saturday, things got worse: we had no hot water for showers, noticed two small roaches, and the showerhead came loose and hit my child on her head. Called
For the manager and he responded it’s plastic . The pool area the metal door is on a stone half of the hinges. A metal wire is what’s keeps the door shut. So far, the customer service has been awful. I called front desk to let them know my room needed change they responded they didn’t have any rooms available. I explained my concern .
Holes on the wall .Sunday no water . We noticed weird people coming into the hotel. At check out the system was down so I wasn’t able to get my receipt.
Worse experience ever !
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Hollie
Hollie (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月24日
There were about a dozen cockroaches in the room. The mattress was sunken in. Part of the floor was squishy like it was rotten underneath
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月22日
Juan
Juan (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月21日
Lucy
Lucy (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Angela
Angela (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Don't judge the book by it's cover!
The exterior had not been renovated yet, we were kinda apprehensive about checking in to the hotel. We decided to give it a chance and was glad we did. The interior was fully renovated, brand new everything! The rooms were immaculate with that new carpet smell and the bathrooms where very modern looking.
James
James (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月16日
Argenis
Argenis (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月12日
Geraldine
Geraldine (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月9日
The room was dirty and smelled of smoke. I complained but nothing was done to fix the situation. I understand there is a lot going on right now but come on.
Matt
Matt (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
WILLIAM
WILLIAM (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月4日
Robert
Robert (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月2日
Staff was busy but they could of ackowledge that we were standing there when we had a question.Breakfast was good if you were there when it started. If you arrive at breakfast later you were out of luck it seem it was replenished. . Needed a better place for smokers. They were all in front of the entrance. Area for dogs was overgrown and marshy. Yes it was during a storm we wished there was a path to the doggie garbage can would have been nice. Otherwise it was a good stay. Cleaning staff was great . Very helpful.
KAREN
KAREN (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月30日
I checked out after 30 minutes in the room. The hotel was old and dirty. There were several large dogs in the rooms and they barked constantly. The TV had 2 remotes in order to make it function. The staff was nice but they refused to credit me when I decided to leave after a short period. I didn’t use anything and the room was left exactly as I found it. This hotel was not anything like the online description
David
David (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月29日
Katherine
Katherine (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月29日
AC was not good-did not stay cold and made a horrible noise. Toilet handle was broke and then flushed it by lifting toilet tank lid. Then the bathroom flooded. Hallways were smelly due to the old carpet. Internet was not good so I could not do work. Ice Machines had no Ice. This place was not a great experience. One girl at desk and she said she was so sorry but the owners do not upgrade anything.
julie
julie (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月29日
Jose a
Jose a (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月28日
There was a cockroach in my room
Katherine
Katherine (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月24日
Disappointed
It was ok beds were firm, AC made noise when running. Very loud vehicles out in parking lot late @ night revving engine. Staff not as friendly as previous owners. No more free coffee available, breakfast was powered eggs and cold uncooked turkey patties.