Booked a suite. The best they had.
Linen had not been charged. Pillow covers had oil stains.
Floor had biscuit.
No towel provided.
Had to wait for a long time at the reception. They could find Expedia booking even after giving the Refrence number and payment receipt.
Terrible experience
Rubal
Rubal (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023年7月10日
Poor customer service skills at the reception, not understanding.
Sumit
Sumit (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年2月8日
All good
Raunak
Raunak (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2020年3月10日
Gagandeep
Gagandeep (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2019年12月23日
Worst Experience.
Check in was difficult, they don’t accept international CC, I had to pay for currency exchange (demanding cash is ridiculous).My mom was coughing and asked for single bottle of water as she was choking for front desk agent replied “there is a charge for that”. No empathy at all.
Learn hospitality if u are in business of one. Bell staff and housekeepers were amazing! Overall ambiance is good but staff really needs to learn hospitality including manager.Room lacks of all the amenities. I believe they want to become international franchise but their foundation is weak. Crucial need of revising and revisiting there procedures.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2019年12月3日
Good hotel to stay. I recommend it as the rooms are much bigger than many big name hotels