Hotel staff excellent. Incident with people in adjoining room were partying and smoking weed from 1-3am. Strong odor came into our room from around the door. Hotel staff notified. Also, hotel offered $35/day credit at restaurant. Should have asked price earlier but at checkout found out that the breakfast was $35/person.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月24日
Carolina
Carolina (6 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月22日
carol
carol (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月21日
The entire staff from front desk, concierge and house keeping were professional, friendly and helpful. Room was clean. My issues were the peeling ceiling in the bathroom and some of the electrical outlets did not work.
Robin
Robin (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
RIAD
RIAD (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Laura
Laura (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Ronaldo
Ronaldo (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月18日
Pretty spotty service. Rude and inattentive housek
Check in was marvelous. Arrived at room with strong tobacco smoke smell. Trash cans had not been emptied. Rug had burn holes. Otherwise ok. When returned to room daily, same smoke smell hit us. Went to the breakfast buffet and were met with rude attendants. We were still eating when the closing time arrived. Staff of 3 loud men tore down the buffet, slamming doors and equipment with no regard for the diners. Very horrible experience. Navigator concierge really helpful. Requested blanket and foam pillow but only blanket provided.
Caren
Caren (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Aja
Aja (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Great hotel
This hotel exceeded my expectations. I would definitely stay here again. Here are my reasons:
1. They were very accommodating and allowed me to check in early ( around 11:30am)
2. Rooms are very spacious
3. They give a $35 food credit for each day you’re there
4. Great location - right in Times Square and only minutes away from shops and Broadway
5. Even though it’s in Times Square, it’s not noisy
6. Staff were very kind from the front desk to housekeeping
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Excelente servicio, gracias
LUIS
LUIS (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Kelly
Kelly (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Fabiola
Fabiola (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Sandra
Sandra (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
Just ok.. nothing great.
1.. Was charged more than once per room unnecessarily there by reducing my card limit.
2. The property is old and may not be well maintained..
3. The bath tub drain was blocked there by preventing water from draining quickly.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
Great location
Fantastic location. Decent size room and easy check in process.
Pros: location and room size
Cons: they build a $35 bar fee into the rate that you use or lose. Didn’t love that. Room was really hot and impossible to cool down no matter how much we changed the thermostat. Parking was a few blocks away but that was expected.
Kristine
Kristine (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
New Years Eve
We had a wonderful stay and right in the center of Time Square for New Years Eve. The security was excellent.
Kevin
Kevin (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月2日
Disappointing hotel
Disappointed overall. The assistance cart guys coming and going were very nice and respectful. The front desk workers were nice and respectful as well. All of the staff except for one staff member during the ball drop were nasty due to the staff allowing the crowd to get out of control. We were asked by one certain staff member who asked me was I part of the party upstairs, when yes I am part of a party upstairs as long as I paid as much as I did to stay for 3 days. We should have been respected much more. Our initial visit right in Timesquare was for my daughters birthday to see the ball drop and we all were disappointed. Anyways we will not ever return again to the Renaissance hotel.
Angela
Angela (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Matthew M Maloney
Matthew M Maloney (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
CHOONGMIN
CHOONGMIN (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Excelente hotel en Times Square
La habitación estaba en esquina y tenía una vista increíble de Times Square, habitación grande y muy cómoda para tres personas. El desayuno normal pero con una vista genial. Es la segunda vez que me quedo en este hotel y volvería a regresar sin duda. Excelente opción por precio, ubicación y tipo de hotel.