High quality hostel with good prices. Clean and spacey sleeping quarters, well equipped bathrooms with toiletries and warm seat toilet. Right in the middle of city center, walking distance to multiple popular attractions. Convenient any time of day. Highly recommended.
I can only comment on customer service as the recent Typhoon prevented us from traveling. They really take their no cancellation policy seriously and will not even give you a refund in the case of a natural disaster preventing you from traveling. Extremely unimpressed by this place and would not recommend booking with them. Took them 5 days to even respond to my cancellation request.