Everything was great except for the fact that we didn't have any cold water in our room, it would quickly get scalding hot (toilet included) and we couldn't take a shower but, at least we only stayed one night. We let staff know, they were very courteous and wanted to help us get at least some money back for the inconvenience. Overall, the room was clean and comfy (minus the water situation) and the staff was wonderful. Will definitely stay again.
Laura
Laura (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月25日
Embassy is my go-to
Honestly I never had a bad experience at any Embassy Suites I have stayed at and this was no different. Front Desk was friendly no matter who was there, the parking was convenient, the view of the bridge and river were nice, the rooms were as expected which is why I chose Embassy. The only thing I would say in regards to the cleanliness is "the little things" like the carpet has spots, the chairs in the "front room" area had some dirty stains on it. I have also seen people talk about the hot water, my room had NOTHING but hot water in the shower lol. Overall im satisfied
Robert
Robert (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月22日
Beautiful view/terrible room.
The room was not clean at all. The cold water handle on the sink did not work. The only way the toilet would flush was to take the lid off the back of the tank and lift the lever. The water does not drain well when taking a shower, so the tub fills up. The phones didn’t work in the room to call down to the front desk. Had to call the front desk to request more towels (only 2 in room) and conditioner bc it was out in the shower, and no one ever came up with any. So as a final thought about this hotel, it’s convenient, and has a beautiful view of Cincinnati, but definitely not with the money with all the issues we had to deal with in our room.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月18日
Derrick
Derrick (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月16日
It was OK except the sink was clogged and the lobby was too loud until midnight.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月6日
Paid for travel insurance with Hotels.com and within an hour of booking I had to return and I was refused a refund, I didn't even stay there.
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Darryl
Darryl (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月17日
Blake
Blake (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月13日
Grandma dad
Coming here in December,January and February are pool is closed and cold. Bringing my grandson here 3 times and he’s never swim in your pool ( prices). New Years breakfast was horrible
Laura
Laura (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月13日
Thomascina
Thomascina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Fine comfort, great value.
Very pleasant. Fine room, good view over the river and extensive breakfast.
Very, helpful staff and lovely ambience - great atrium serving compleñtary refreshments. Go in in!
R
R (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月6日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
Good Location & Perks, Not So Good Room Condition
Good location and the breakfast plus manager special in the evenings really set Embassy Suites apart from the competition.
However, this particular hotel needs to be fully renovated, we tried 5 different rooms and each one smelled of mold, not very healthy for any guests or cleaning crew that tends to each room.
Fabian
Fabian (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Chase
Chase (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月4日
Mixed bag
The staff was great and the common areas were very nice. The downsides were the condition of the room was not amazing (especially bathroom/shower), and also the in-room thermostat doesn't actually respond and we were way too warm (room got up to 74 even though we set thermostat at 66). Food (dinner) at the restaurant was not very good, though the breakfast omelets were great and there was a lot of variety available for breakfast. Hard to find true bedroom suites when travelling with kids, so we did like the room layout.
Josh
Josh (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月4日
Average place to stay
Rooms were pretty dirty. Furnace in room barely worked. Decent place to stay for families but I would probably look elsewhere before booking this again
Nicholas
Nicholas (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月2日
The rooms are in desperate need of repair and updates. The bed was comfortable, but the shower drain was broken, there was a large hole in the couch cushion and the room had a very strong odor of cat urine. We would have used room service, but the room phones were broken and we partially chose this hotel due to the indoor pool that ended up being closed during our stay. I notified the staff of my concerns and was offered generic condolences, but that was it.
Jessica
Jessica (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月1日
There was no soap or conditioner in the shower. There was no room service and the breakfast that was offered ended at 9:30.
Todd
Todd (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月31日
Hotel was overall 7 outta 10.
Our room had a mildew smell and trash left behind curtains from last guest.
The breakfast was great and the cocktail hour was a nice fearure for the hotel.
Ryan
Ryan (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月29日
Bryan
Bryan (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Very good quality - you get what you pay for.
We enjoyed our stay in this fine hotel
The staff were friendly and helpful, and our spacious, well appointed room overlooked the river, which amplified the experience.
Decent bar, in a lovely atrium, where complementary refreshments are available every evening; facilities to hold functions etc.; swimming pool and parking available for $12 per day.
Cincinnati is a short walk away over the Roebling suspension bridge - handy for sports venues and entertainment venues.
Not that expensive considering the quality of the place. Highly recommend.