It was noise and no heat I would not stay here again
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
coleen
coleen (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
kevin
kevin (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月17日
Double charged
The stay itself wasn’t bad, but the young man who checked us in clearly had no idea what he was doing. Made me run my card for “incidentals” on an already paid for room. I asked him twice why he made me swipe it rather than just confirm it matched the card on the reservation but he assured me nothing else would be charged to it. I could tell after he ran it he knew he messed up. Went down next morning as my card had been charged for the stay a second time. Lady at the front desk was absolutely rude to my daughter and I, telling me that “we don’t run your card for incidentals”. Well someone should maybe tell the hotel staff that. Then said they did a charge back previous night and I should have it 7-10 business days. She then snarkily told me “that’s on the bank not on us”. Had the front desk clerk not been as rude as she was I probably wouldn’t be leaving this review. Customer service is nonexistent at this hotel, and traveling is stressful enough without them charging you double for your stay and making you wait two weeks to get it back. That is unacceptable when it was their mess up to begin with.
Bobbi
Bobbi (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月16日
Double charged
The stay itself wasn’t bad, but the young man who checked us in clearly had no idea what he was doing. Made me run my card for “incidentals” on an already paid for room. I asked him twice why I he made me swipe it rather than just confirm it matched the card on the reservation but he assured me nothing else would be charged to it. I could tell after he ran it he knew he screwed up. Went down next morning as my card had been charged for the stay a second time. Lady at the front desk was absolutely rude to my daughter and I, telling me that “we don’t run your card for incidentals”. Well someone should maybe tell the hotel staff that. Then said they did a charge back previous night and I should have it 7-10 business days. She then snarkily told me “that’s on the bank not on us”. Had the front desk clerk not been as rude as she was I probably wouldn’t be leaving this review. Customer service is nonexistent at this hotel, and traveling is stressful enough without them charging you double for your stay and making you wait two weeks to get it back. That is unacceptable when it was their screw up to begin with.
Bobbi
Bobbi (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月29日
Tammy
Tammy (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月29日
Room was adequate
Room was adequate. Chair in room was old and dirty looking. Breakfast was good.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月24日
Not the greatest & lacking cleanliness!
The staff was helpful & friendly, but the cleanliness was not so good. I ended up having them move me to a different room because the toilet had used tissues in it with the seat up, there was a spot of coffee about the size of a quarter under the bathroom vanity, the carpet desperately needed to be vacuumed & there was a pizza box in the fridge. It doesn’t seem like anyone takes pride in their work anymore. I probably wouldn’t stay here again unless it was my only option.
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月23日
Carol
Carol (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Drew
Drew (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月16日
Lack Lustre and Expensive
This hotel is exceptionally dated and not updated like the photos suggest.
Everything from the ripped paint on the walls, the worn out chairs and the incorrectly fitted toilet seat leaves guests feel less than cozy. The housekeeping staff tended to leave heaps of bedding in the halls and to proximity to the road without any
All the hotels in Helena additionally jack up the prices 2x, 3x the cost of a weekday stay and the LaQuinta is not an exception.
Paying $750/2 day stay here is robbery.