Perfect for vacation! The room is close to the pier and very clear. Love it
Sheung Ying
Sheung Ying (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年2月19日
CHIA CHIN
CHIA CHIN (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月28日
The location was great. Staff was very helpful. Hotel looked a little tired though bathrooms were upgraded. Curtains looked dingy.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月28日
It was my second time staying in this hotel after 16 years. We had a great time at our One bedroom suite & Executive Marina View Suite. Check In was smooth, all the staff were so helpful. We enjoyed the food and the peace at the Horizon Club. Breakfast at the Backyard was a plus with a wide range of varieties.
The only down side was the first night after we checked-in, the whole city of Cairns had a power shortage. We were stuck in the hotel lobby for about two hours. It was frustrating as we never knew if the power would be back. Was abit disappointed that no other alternatives were being offered by the hotel at that point. But I really much appreciated that the staff came to us proactively for a chat and offered us some water, while they were all sweating. They still remained professional and calm. Thanks to the team, especially Mr. Ivan.
We definitely would come back if we visit Cairns again.
Excellent hotel, great location. 10 minutes from the airport
So close to many quality dining options. As well as the night markets, main shopping precinct. Pool is great.
Our 3rd trip to Cairns, 2nd time staying at the Shangri La and would again. Highly recommend.
Shane
Shane (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月19日
KAREN
KAREN (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月18日
Lovely location and views
We stayed at the Horizon Suite - the views are beautiful. Service at the reception was also excellent. A fair few things to improve on:
1. The hotel furniture/washroom fixtures etc all seem very dated and need immediate upkeep. Even very quick fixes like chipped drain blockers seem to be missed
2. The bedroom of the horizon suite was really small; much smaller than other suites I have stayed in and didn't have a TV or even enough plug points to charge electronics. It's one of the hotel's more premium rooms so it definitely should have these amenities.
3. The pool area washrooms similarly need urgent renovation - there were towels scattered all over the floor which made it look more like a public toilet than a Shangri-la washroom!
4. Service at the breakfast restaurant was subpar. We had ordered the barista made coffee and were in a rush - the lady serving us seemed annoyed to have the extra work. Even really simple things like bringing the bill to our table Vs asking us to go to the counter mid breakfast to sign for our coffees..
Priya
Priya (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Great location in Cairns
Really good stay, great staff and nice food in restaurant
Nigel
Nigel (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Great Hotel, loved it will stay again
Great experience loved it , will stay back again. amazing location and view. Very convenient as well.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Graeme
Graeme (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
sun young
sun young (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月12日
Zimmercwar perfejt Swimming Pool braucht Erneurung
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Cairns Getaway
The view, location, food & service was outstanding. We spent one week there and the close access to the ferry terminal made all the difference to our stay.
Bilal
Bilal (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
OGA
OGA (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月29日
Cindy
Cindy (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月25日
部屋が広くてきれいで良かったです。
朝食も種類が多く美味しかったです。
HIDEYUKI
HIDEYUKI (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月24日
I enjoyed my stay at the hotel. The staff were amazing and very friendly and helpful. I’d say the hotel areas seemed a little bit dated but the room its self was clean and modern. It was a nice stay but I’ve had better 5* for the price