The staff made up for the fact the hotel building is a bit dated. Very clean, fantastic breakfast, close to Serpong train station and newer/modern Aeon Mall BSD City. Special thanks to Yudi, Edy, Dina, Asya and Rahmat and the rest of the staff that I didn't get names. Very professional and well managed. Thank you for 6 nights, would book again.
Kevin
Kevin (6 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月19日
Naoki
Naoki (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月23日
YUKI
YUKI (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月17日
Very satisfied
Zulk
Zulk (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2023年11月18日
Moriyama
Moriyama (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2023年11月16日
i never will have next stay
dirty and horrible
palsung
palsung (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023年9月22日
Henry
Henry (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2023年4月19日
I visit Indonesia on a regular basis now because I have a fiancé and plan to retire there soon. The routine is to meet my gal in Jakarta, spend a few days then travel around before returning to Jakarta for a few more before I depart. This is the first time I rebooked the same place because we did like it there. I realized that I had over booked by 1 day and asked for a refund on 1 day but they declined. I would have understood if it was during peak season, but it wasn’t and they were not really inconvenienced.
I would have made the refund as a gesture of good will, knowing the value of good customer service. I am not saying that I won’t return but if there is a choice to be made, I will remember. It’s a good hotel but I think they could rethink policy considering customer loyalty.
Glenn
Glenn (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年1月5日
MOHAMMED
MOHAMMED (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022年10月13日
Good quality for the price but improvments are required. Paint needs to be redone on the walls, bathroom is so tiny for the size of that room. A little bigger would have been great since our room was quite big.
STEEVE
STEEVE (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2021年6月6日
Decent, but overpriced
The Junior suite was pretty decent, but too expensive (~$50 per night).
*** Positive *** Always diligently delivering cutlery when needed. Always friendly over the phone. Room was spacious, except the bathroom. Sheets felt clean. No stale smells in the room.
*** Negative *** Some of the young cleaning staff cleaned in a lazy way (skipping half the floor, including very dirty area under the bed). Forgot to change floor mats multiple times until I made an issue out of it. Tiny shower cubicle. Staff do no speak English (well). Windows do not close well, so even though you are on a high floor, you can still hear loud noises from outside.
Roberto
Roberto (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年3月22日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2019年10月11日
NA nothing special, Breakfast was lousy. No service.
Jack
Jack (2 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2019年8月11日
The room size is pretty good however compare to the room size, the shower box is very small. Overall it look clean except the towel