Our first room, 814, had a howling rattle in the exterior window that wouldn’t allow us to sleep. We changed rooms at Midnight to 1702, and from then on the stay was fine. The staff was very courteous and addressed our concerns quickly with a solution.
Judy
Judy (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Angel
Angel (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
Wasn't bad
It was ok, it was advertised as pet friendly but was charged for pet. When called and asked was told I needed to check the main website under policies.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
It was amazing! New Years Eve and there were a ton of people checking in at the same time as we were. ALL of the staff was friending and very accomodating to all of us.
My only thing was, I'm staying at a Hilton and I had to pay $50 for parking. Thats self parking, not valet. We have a cab on our truck so they told us we had to park in another lot across the street, which was fine. $26/12 hours. I would have appreciated the heads up when we made the reservations as I probably would have chosen somewhere else to stay. Then when I got my bill, I was charged another $30 for parking that we didn't even use. I called and was gladly refunded but the frustration of it all will make me peobably not choose Hilton again. Staff and room was wonderful! Thank you to those folks that were there New Years Eve!!
Monica
Monica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Angie at the front desk was very helpful and friendly.
Matt
Matt (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Jose
Jose (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Great One night stay
Great room for a one night stay, very clean and friendly staff! Parking was super easy and efficient, would stay again!
Brittany
Brittany (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月23日
HUNG
HUNG (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月20日
Smelly room, parking scam
Room smelled like chlorine gas and made me and my girlfriend both dizzy. Front desk refused to do anything about the issue, so we spent the night in a Clorox coffin and woke up with headaches.
Used the hotel parking garage, and was not prompted for payment in the garage or when checking out by hotel staff. Instead, I was mailed a ticket less than a month later by Hilton that included an insane $55 late fee, despite arriving at my house within 30 days of my stay. Can't get anyone on the phone to dispute the charge. Total scam. Do yourself a favor and stay at the Crowne Plaza.
st thomas
st thomas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Excellent except hot water in bathroom not hot enough. Was only warm
JOHN
JOHN (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月6日
One night stay as we passed through town visiting our daughter. Love the location of the hotel and the restaurant is really good! (And stays open late which seems to be a rarity in Knoxville).
Check in was great and the staff is super friendly.
Main complaint is that the shower in our room would not produce hot water- multiple tries, and letting it run to hear for quite a while. Made for a very uncomfortable shower on an already cold winter morning.
Amy
Amy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
Linda
Linda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
MONZELL
MONZELL (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
The bathtub was sandy but they cleaned it up quickly.
The smell in the lobby made me gasped for air ( I have asthma)
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月27日
Kris
Kris (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Overnight stay
The stay was great, we had a water spill near bathroom floor and the staff came quickly to address and also offered us to move rooms and also gave us complimentary breakfast for our troubles. All the staff were friendly and made sure our stay was great. I would definitely book Hilton Knoxville again.
Marcus
Marcus (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
Beware of parking scam
Charged $50 a night for parking (I did not valet) and the garage was a public garage. If I had just not told them I had a car, I could have paid the public parking garage $20 a night instead but they failed to mention that. Told me they had to know my license plate number to validate parking when I could have just scanned the QR code in the garage and paid them directly. Parking is a scam there
Angela
Angela (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月12日
Ornery Staff.
Everyone at the front desk with the exception of an older gentleman were very short and rude. It seems to trouble them if you have questions.
Chase
Chase (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月12日
Fall Colors and Cool Weather
Very nice, older hotel in very good shape. Location was great for walking main areas of the city. As with many upscale hotels, it did not provide coffee in the room, or a microwave. Had a very nice lobby and lounge area and also a patio area with big screen TV and bar.
Walter
Walter (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
John
John (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Great Hotel
The Hilton is a wonderful hotel with an amazing restaurant and bar! The staff was also great.