The room was excellent but the hotel did not have a room available for me by 4pm, even when check in is at 3pm. Housekeeping was excellent.
Jim
Jim (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Classy and timeless
We stayed overnight for a concert. The location across from Grant Park and close to restaurant options was superb. A lovely, classy hotel!
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月8日
Francisco
Francisco (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Adam
Adam (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月3日
The air conditioning didn't work
Ana
Ana (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月2日
The hotel room was super run down. The bathroom was disgusting! The tile in the shower was so dirty, the mirror has toothpaste splattered all over it. The Kleenex box and the ice box were so old and worn out. I am so grossed out.
Megan
Megan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Traveler
I loved this hotel. It is historic and large and the decor in the common areas is gorgeous. My room did have older decor but was clean and well maintained. I ate in two of the onsite restaurants, the one with the breakfast buffet and Kitty O Sheas. Both very good. There were plenty of taxis outside the hotel and highly recommend one of going to one of the museums. You also pick up your ride share in the same area. Highly recommend staying here.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Sam
Sam (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月24日
Susumu
Susumu (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
Ioannis
Ioannis (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月22日
Poor customer service
I booked this hotel because it was close to the convention center and had buffet breakfast since 6am. I woke up early and am vegetarian so these elements were fundamental. After 3 days of regular service, the hotel closed the restaurant without prior notice. When I came down on the fourth day, there was a sign outside saying that breakfast was being served in another restaurant. When I got to the other restaurant, I realized that service only started at 6:30 without buffet. There were few options for vegetarians and service was horrible. They also indicated that there was a maximum of USD35 per person including drinks. I complained. They said they will respect the booking conditions with no additional charges. I now have charges on my credit card and have contacted the hotel multiple times with no response.
Astrid
Astrid (6 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Gabriel
Gabriel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Stay at Hilton
Our stay at the hotel was great. It was exactly how it was shown.
Victor
Victor (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Perfect for what I needed. The room was available and close to my meeting. Service was friendly and the room was nice. I would stay here again.