There were only 2 mini bottles of water and when I went to the front desk to ask for another 2 bottles, I was told I could get ice water in cups in the lobby. Unbelievealbe! Front desk service is poor, other staff are very friendly.
The lobby was gross. Our room was not even ready at 4pm and the manager wasn’t even able to tell us when it would be. When we did get our room, we first went to see it. It was disgusting and dirty. A real motel type place. Not Sheraton standards! We checked out right away and found another place nearby to stay. The Royal Caribe Orlando which was phenomenal for a few dollars more. The hotel manager , in addition , was rude and arrogant.
Ralph
Ralph (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Amazing !
Jose
Jose (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
David
David (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Great Customer Service from the Front Desk
Overall happy with the stay, was there for a 3-day business conference (Thurs - Fri). Restaurant and bar staff were great. Front desk help was great.
One exception was that the first night Dec 4, 2024 (wed night), I realized around midnight that it was getting really cold and turns out heating was not working (photo attached below). I didn’t feel like calling right way as I was in no mood to move to a different room with all my stuff out already in the room. I should have. Anyway, I talked to a nice lady at the front desk on Thursday and she sent out a technician within like 5 mins, he was great and fixed it right away - very happy with that.
Binod
Binod (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月30日
Muito difícil. Os atendentes não fizeram nenhuma questão em ajudar o idioma
Paulo
Paulo (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月25日
marisabel
marisabel (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
Janecia
Janecia (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月24日
Ok!
I gave the hotel a 3 stars only for due to them allowing us to check in early, the location and the pool. The room smelled of mold, the AC was not turned on before our arrival so the room was stuffy. The furniture is outdated, there are no usb plugs so plan ahead. Conveniently close to many restaurants and Disney Springs.
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月23日
Do not stay here
This should not be a four star rated resort the rooms freaked of mold. There were wet spots in the ceiling mold in the lamps and the resort fee and parking fee are extra and not included which is absolutely ridiculous. The “resort” fee includes water pool access and a “complimentary”Appetizer which could only be 12 dollars which leaves only one which is Mozzarella sticks which you only get 3 but the place isn’t open half the week so you don’t actually get that. It’s a terrible place to stay and I would not do it again or ever recommend this place to anyone
Bailea
Bailea (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Excelente
Excelente hotel, arrumação do quarto muito caprichado diariamente, café da manhã muito bom .
RUBENS
RUBENS (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
真實旅客
5 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Fint hotel men..
Fint hotel, fin lokation, fin pool men værelset var fugtigt og lugtede.
Kunne bruge opdatering af værelser og fællesområder.
Maja
Maja (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
It's not a Sheraton hotel
The hotel looks older, but they have good staff. The personal is friendly. The best is the location. The bathroom extractor wasn't working. I would stay at this hotel again because of the proximity attractions, but is not a Sheraton hotel maybe they will change the name for other cheaper because you're waiting the standard of Sheraton hotel.
Jonatan
Jonatan (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月8日
The hotel was comfortable and decent. Nothing fancy but if you're looking for a cheap weekend stay I would recommend. The only thing I didn't like were the parking fees which was way over priced.
jastin
jastin (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Virginia
Virginia (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月1日
Omar Alejandro
Omar Alejandro (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Always a good experience
Great hotel, nice location - close to Disney - service was top notch at the front desk, shop/cafe and restaurant- have stayed a few times and will stay again.
David
David (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月1日
Nice, clean hotel. Staff was friendly and helpful. Would stay there again.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Juan
Juan (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月15日
Not top of the tree but charges like it is
Staff are excellent, the property is past tired, I just wish I had read the reviews before I booked.
This is a poor hotel that thinks it’s top
Of the tree and charges accordingly, $25 ish resort fee, $32 valet parking or $25 self parking.. I have been to the states over 100 times and it’s the first time I was ever asked “single or double” when ordering a vodka.. a crafty trick stolen from the UK and used probably because it’s British guests know no better.. pick somewhere else