Checked in at 4:30 p.m. Took me to my "room". Got there. Unpacked. Noticed it was not "my room" as it did not have a balcony, etc. Called down and was told that my real room was not ready so they put me here but now my real room is ready and they would bring the keys up to the new room. Waited 30 minutes outside my "real room" before I got keys. The mindless blank stare of the youthful looking "manager" coupled with his lack of making this right will result in my not returning to this property (which I have been going to for 30 years).
Carlos
Carlos (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Adam
Adam (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
candace
candace (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
candace
candace (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Great Hotel in Beverly Hills
Wonderful suite. Great attention and service. Good food. Everything was superior.
JoAnne
JoAnne (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Best hotel !!
Ho kyu
Ho kyu (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
Sallyann
Sallyann (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Amazing hotel with great location! Fantastic restaurant abd bar
Alena
Alena (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
You get what you pay for: First Class, Top Shelf
Room was awesome! Gym facilities were excellent. Front desk staff and room staff were exceptional.