I was a little disappointed in Sheraton LA. I was staying here with several others for a work event. Three weeks prior to our stay we had 4 rooms reserved (and paid), all rooms with two queen beds. When we checked in we were given our rooms and thought all was good. Five minutes later 2 of us were back downstairs because we only had single beds. The man at the desk said they were sold out of rooms with 2 beds. I explained that I reserved and paid for these rooms 3 weeks ago. He said that the reservation only guarantees a room not the type of room. Not only was I irritated that I only had single beds in two of the rooms but the fact that he did not mention anything when we checked in. The hotel did nothing to make good on this issue and the entire interaction with this front desk person was a bad experience. Overall he was rude and not professional.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月17日
Mary Anne
Mary Anne (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Beautiful EXPERIENCE
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Helpful staff. Easy and quick check in. Good services, only marked down because they do not have any airport shuttle or service to arrive, only public taxis.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月6日
We were charged for parking and it wasn’t told to us in the beginning
Elizabeth
Elizabeth (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Megan
Megan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Steve
Steve (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Mary
Mary (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Jaime
Jaime (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Angelica
Angelica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Hotel excelente
Esse hotel é muito bom, atendimento excelente, café da manhã é pago , porém maravilhoso. Quarto muito bom , limpo e o ar condicionado funciona perfeitamente.