There was a lot going on that weekend so I understand that things can be a little edgy and maybe I was so tired that I could not tolerate any opposition to checking in. I had names on the rooms that I paid for on Hotels.com of individuals that did not come so I asked to changed the names of the occupants in two of the four rooms. At first I was told no I cannot do that. I almost lost my cool. I am standing in the lobby with two students from Simmons University that need to check into a room. Then I was told that because they have a liquor license, the 20 year old student could not check in at all. That is the craziest thing I every heard. Why not take the time to card whoever is drinking instead of forbidding them to check in. We had enough over 20 year olds to check everyone in but that whole experience left me wondering if I would every return to this hotel again. The discounted rate is not worth the hassle.
LaDonna
LaDonna (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月10日
room smelled like marijuana
Lynn
Lynn (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月5日
Melinda
Melinda (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Sean
Sean (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月28日
Christopher
Christopher (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Nikki
Nikki (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月28日
Kira
Kira (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月27日
Yanitza
Yanitza (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月26日
Retuning customer
My daughter and I have been there numerous times and we come back for a reason. The front desk people are phenomenal, especially Isha. They’re so nice and friendly. You really can’t beat this place for the price. We will be back.
Kevin
Kevin (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Good location
Good place to stay. I left my jacket in the room, but they kept it for me until I returned a couple of weeks later. Good service.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
Well worth the money
Great staff. Well above average hotel.
Joel
Joel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月14日
Springfield MA Stay
Great Location pool was nice very clean. Nice bar area with very nice bartender. Room bathroom was OK. Shower curtain was not doing its job.
Daniel
Daniel (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Maria
Maria (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月13日
Beds were comfortable, pillows were not.
Bathroom was tiny and in major need of upgrades. Shower tub combo was dingy. Not enough blankets for an October stay. The kitchen guys who took care of breakfast were awesome and helpful. The front desk ladies were nice but seemed very distracted. Location was great.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月10日
Lynn
Lynn (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月5日
Nana
Nana (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月3日
Never again
Horrible experience. Neighbor was loud. Intimacy was heard, and then a dispute between partners. Continued and after a warning from the office, it escalated. Shoes were thrown out the door and there was much hollering and crying. Some authority finally got the situation under control. Office did not immediately move us.
Breakfast area was crowded and not easy to maneuver around.