My kids and I had a wonderful stay ! Beds were super comfortable and everything was very cleaned. Everything is near so we didn’t have to travel far
Jasmyn
Jasmyn (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Glenn
Glenn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月17日
Poor and Unreliable Service
Chose this property for airport shuttle service and called prior to flight to confirm late night airport pickup availability. Receptionist assured that shuttle service is available and to call when I arrive. When I did arrive prior to midnight (earlier than expected), called and was told that deiver left for the night. Very unreliable and annoying esp because there were plenty other lower priced / higher value hotel property options I could have chose!
Lily
Lily (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Jeff
Jeff (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月11日
Danielle
Danielle (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月10日
Cleanliness was poor along with service
Kathleen
Kathleen (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月3日
It was good and comfortable
Maria Del Pilar
Maria Del Pilar (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月23日
Highly disappointed
There was a hockey tournament in town and homecoming weekend for the college. It was tough to find something as I didn’t pick right when I found out about going up and so I felt like the prices were inflated. The check-in was okay except they gave cookies that had nuts in them without asking if anyone wanted them without nuts. Big disappointment for the family. The room had a weird smell in one location that never went away over the two days we were there. There was a door to the adjoining room and the deadbolt looked like it had been broken and if someone wanted to they could have opened their side and peeked in because there was a gap. One of the outlets only worked on the bottom plug so you had to unplug the tv to get it to work. The heat had a funky smell when it was turned on. The elevators apparently had something going on with them because they were really slow. I won’t be going back and I wouldn’t recommend going there.
Jonathan
Jonathan (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
kelly
kelly (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月14日
john
john (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Nicole
Nicole (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月4日
Recent Stay
The room and service were excellent. My one complaint was the breakfast buffet. The “hot” food was cold. Otherwise everything was great. I may come back next time I visit, but I will avoid the breakfast buffet.
Mark
Mark (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月29日
Restaurant has only like two waiters, food takes forever and quality of food is really bad.
In the room we found mouse traps an roaches.
This is a very old hotel with a lot of problems. Sorry to see a great Hilton to go down this way
Jorge
Jorge (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月26日
Check in was wonderful! The lady was very helpful and just a delight!
Went down to the bar for a drink. Sat at a table waited for order to be taken, waited even longer to get our drinks. No follow up to see how we were doing. Had to go back up to bar to place another drink order. Long wait again for the to be brought over.
Next night went down to order dinner to take back to the room. Gave me a menu and pointed out at least 5 things that they did not have. I ordered salmon and a Ceasar salad. The bill was incorrect the salmon was not added. Waited over 30 minutes while others were served. My order got lost?? or they just did not bring it out?? not sure what was whispered between the bar tender and the cook. while sitting there the 2 gentlemen sitting next to me received their meals. I asked what they ordered as I did not see it on the menu. I would have preferred the fish dinner. The menu I received as I was not a full menu. The Lady Bartender had no sense of urgency to wait on the guests and kept blaming everything on a new system.
Courtney Lawson
Courtney Lawson (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月26日
Gun
Gun (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月25日
Miguel R
Miguel R (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
The entire staff was professional and courteous.
Charles E Stevens
Charles E Stevens (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月24日
Great location, shopping and restaurants near by. Reasonably close to RIT