Got 2 rooms to be adjoining. Arrived early so only 1 room was ready which was completely understandable. Came back at actual check in and the second room still wasn't ready. Still ok because we were leaving for a few hours. Came back that evening and told the room will never be ready. Initially, I was asked if we could do non-adjoining rooms and when I asked what other options there were the employee seemed very put off that I was inconveniencing them. It seemed up in the air that we could switch from the first room to go to adjoining rooms because we had maybe used the bathroom in there until another employee came up and said it was ok. Eventually got the adjoining rooms and i understand that things happen as far as the room not being ready but then talking to me about the inconvenience that I'm causing was a bit frustrating.
The hotel itself was nice to stay at and was otherwise a good hotel.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Mason
Mason (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Very beautiful property and has many things to do near by
Wesley
Wesley (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月10日
Makenzie
Makenzie (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年12月8日
Terrrible customer service
The service was terrible. There were bugs in the lobby. Room service entered our room while we gone without permission and left our door open. When brought to there attention they were rude.
Jason
Jason (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月2日
This property worked out perfect for the Thanksgiving Day parade. The staff was excellent, but the bathroom and shower was dated and dirty though.
Scott
Scott (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月1日
Benjamin
Benjamin (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月22日
Yomar
Yomar (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Great location-rooftop bar has an amazing view of the arch at night.
Carmen
Carmen (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
Ewell
Ewell (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月14日
I booked a room 4 months ahead of time and they overbooked so I did not get what i had originally booked.
John
John (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月14日
Collin
Collin (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月14日
Great stay. Great location.
Hazel
Hazel (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
olin
olin (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月10日
Great breakfast buffet with executive suite. Friendly staff. Would stay again easily
David
David (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
shannon
shannon (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月1日
Amber
Amber (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Sandra
Sandra (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月28日
When we got rhere check in was easy and flawless. When we got to our room we noticed a lot of noise coming from the sink and toilet. When we were laying in bed we heard a loud noise and started to get a strong chemical smell. The toilet and bathtub had overflowed and the foamy chemicals were everywhere. We called the front desk and they sent someone and we demanded a new room. They were reluctant to give us a new room but eventually did. The location was ideal but we probably wont be staying there in the future.