Sadly, this was an awful experience from start to finish. On our second night, we woke up to find our entire hotel room flooded—not just a leak, but water covering the floor and soaking our clothes, luggage, and personal items.
What made it even worse? The hotel staff were completely dismissive, showing zero urgency or concern for the fact that our belongings—including clothing, books, and electronics—were damaged. They offered no compensation, no laundry services, and acted as if this was just an everyday occurrence.
We were moved to another room, only to find it was flooded too. At this point, we had no choice but to check out early, with ruined clothes, damp luggage, and an overall terrible experience.
For a 4-star hotel, this level of negligence and lack of basic hospitality is unacceptable. Had I not booked through Hotels.com, I doubt we would have even received a refund, meaning we’d be double out of pocket—having to pay for ruined belongings, laundry fees, and another hotel stay.
New York is an amazing city, but this hotel completely tarnished our trip. Save yourself the stress and book elsewhere.