We were only able to take a 5-minute shower after waiting 10 minutes for the water to get warm even for the first shower. The tiles in the shower were also broken, which isn't something I would expect from a "5-star" hotel. The staff was very accommodating, the view and location are excellent.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
Perfect stay for a family
This was the perfect stay for our trip to Porto. We were traveling with our 4 month old baby and having a serviced apartment was so helpful. They had a baby cot, bath tub and the cutest little kids amenities too. The location was amazing - super central and beautiful. The staff was all very kind and helpful, our room was always so clean and restocked. Would absolutely recommend and stay here again should we return to Porto.
Kayla
Kayla (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Simplesmente FANTÁSTICO
Hotel com um staff dign de excelência. Todos os colaboradores de extrema atenção, de extrema competência e muito solícitos a tudo. Se hospedando aqui você se sente realmente em casa.
Café da manhã a lá carte, com uma variedade grande para se pedir. Achei a ideia super válida pois diminui o desperdício de alimentos como os buffet.
Se tem dúvidas sobre onde se hospedar na cidade do Porto, nem perca tempo em procurar outro local, o Torel é fantástico.
bruno
bruno (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Jared
Jared (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Outstanding!
This place is stunning. Historical palace turned into a twelve-room boutique. If you can, definitely stay here. The staff was outstanding, the attention to details and the comfort made our trip special. The restaurant is the perfect size and the food delicious. Highly recommended.
Yrving
Yrving (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Magnifique hôtel plein de charme et d’histoire
Magnifique hôtel plein de charme avec un service irréprochable.
Thomas
Thomas (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Gabriel
Gabriel (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Hospedagem incrivel! Estrutura otima e atendimento excelente! Quando voltar a Porto me hospedarei novamente nesse hotel maravilhoso!
Larissa
Larissa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Review stay Porto
Amazing. Staff look very well after you. I truly recommend this place . Serve qualitative food and drink . All fancy
Romain
Romain (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Sean
Sean (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Best boutique hotel ever
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Perfect in every way
Perfectly located hotel within walking distance of all the main sites of Porto. A beautifully restored, grand mansion building with large and luxurious rooms. Great breakfast options and excellent staff who went above and beyond to make our stay comfortable and memorable - especially Iris on the front desk! Highly recommended!
JAMES
JAMES (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
O hotel é ainda mais lindo do que nas fotos e o serviço é impecável! Perfeito!
Celia Maria
Celia Maria (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Great
David
David (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月22日
真實旅客
6 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
Very nice apartment with friendly helpful staff. Could store bag’s before and after check in and out.
Mark
Mark (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
Nice property friendly staff! Great location especially the apartments
DENIS
DENIS (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
Benjamin
Benjamin (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
super hyggeligt
super hyggeligt hotel, og personale i topklasse. god restaurant.
Thomas
Thomas (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
This amazing hotel is in a perfect location, had lovely staff, and included a fantastic breakfast. We were upgraded to a gorgeous two-story room and welcomed with a bottle of sparkling wine. I’d happily come back!
Danielle
Danielle (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月10日
Great place to stay.
Room was clean, comfortable and spacious. Bed had one of the most comfortable hotel mattresses we have ever slept on. Staff was extremely friendly and helpful. Definitely would stay there again.
Teresa
Teresa (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月3日
We booked a studio room, not knowing the room would not be in the main hotel. The room was large and clean, however it was on the top floor of the building with no elevator, which was very inconvenient. It was disappointing not knowing before we would not be able to enjoy the hotel property and its amenities. We didn’t know breakfast was only included if you stayed in the main hotel and we were offered a “discount” if we wanted to enjoy it which was ridiculous considering we were booked under the same hotel. Staff were nice and room was clean but if I were to book again I would not book within their apartments now knowing it is not a part of the hotel.
Claire
Claire (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月1日
Amazing property
Francisco
Francisco (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月26日
Morgan
Morgan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月26日
Cool boutique hotel in an awesome location. However what stood out the most was the excellent staff! Thank you to Arthur, Gustavo, Sam and the two front desk women (sorry, didn’t catch their names) for treating us so kindly and being so helpful. The customer service and management are outstanding and they truly know how to treat guests in a special way.