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Casa Cielo Cancun

3.0 star property
Guesthouse with outdoor pool, near Plaza Las Americas

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Photo gallery for Casa Cielo Cancun

Outdoor pool
Interior
Interior
Fridge, microwave, toaster, blender
Fridge, microwave, toaster, blender
Located in the heart of Downtown Cancun, Casa Cielo Cancun offers a tranquil retreat with a serene garden and refreshing outdoor pool. Connect to WiFi, unwind on the terrace or get work done at coworking spaces while enjoying proximity to Plaza Las Americas and Plaza 28.

Reviews

6.4 out of 10
Good

Popular amenities

  • Airport transfer
  • Parking available
  • Pool
  • Laundry facilities
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Weekly housekeeping
  • Outdoor pool
  • Airport shuttle
  • Beach shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Microwave in a common area
  • Fridge in a common area
  • Self-serve laundry
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Cookware, dishware and utensils
  • Private bathroom
  • Private pool
  • Separate dining area
  • Television

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Double Bed, Private Bathroom

1 bedroom, hypo-allergenic bedding, individually decorated

Standard Room, 1 Double Bed, Private Bathroom

Highlights

Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Fridge
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View

1 bedroom, hypo-allergenic bedding, individually decorated

Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View

Highlights

Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Fridge
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed, Pool Access

1 bedroom, hypo-allergenic bedding, individually decorated

Room, 1 King Bed, Pool Access

Highlights

Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Fridge
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Ensuite

1 bedroom, hypo-allergenic bedding, individually decorated

Standard Room, 1 Double Bed, Ensuite

Highlights

Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Fridge
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Calle Cielo, Cancun, QROO, 77500

What's nearby

  • Plaza Las Americas - 8 min walk - 0.7 km
  • Las Palapas Park - 14 min walk - 1.2 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.5 km
  • Playa Tortugas - 8 min drive - 6.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪La Casa de los Abuelos - ‬4 min walk
  • ‪Los Tarascos - ‬8 min walk
  • ‪Patravali - ‬6 min walk
  • ‪Chila y Quil - ‬15 min walk
  • ‪Mr. Pampas Cancún - ‬4 min walk

About this property

Casa Cielo Cancun

When you stay at Casa Cielo Cancun, you'll be a short five-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. An outdoor pool and a terrace are offered, and in-room conveniences include dryers and fridges.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 8 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • There is no front desk at this property
    • Guests must contact the property in advance for check-in instructions; access will be through a private entrance
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • A virtual front desk provides assistance to guests

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free off-site parking nearby
    • Street parking available

Transfers

    • Airport shuttle from 6:00 AM to 11:30 PM*

Off-site

    • Beach shuttle*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Shared microwave
  • Shared fridge

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach shuttle (surcharge)
  • Ecotours nearby

Working away

  • Co-working spaces

Services

  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Beach shuttle (surcharge)
  • Virtual front desk

Facilities

  • Garden
  • Terrace
  • An outdoor pool
ROOM

Room amenities

Be entertained

  • 45-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Dryer
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Private pool
  • Individually furnished and decorated
  • Separate dining area

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Fridge
  • Freezer
  • Microwave
  • Shared kitchen access
  • Griddle
  • Toaster oven
  • Cookware, dishes and utensils
  • Blender
  • Dining table

More

  • Weekly housekeeping
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 32 per room (one-way)
  • Beach shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of USD 15

Children & extra beds

  • Airport shuttle service for children costs USD 32 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Casa Cielo Cancun Cancun
Casa Cielo Cancun Guesthouse
Casa Cielo Cancun Guesthouse Cancun
HELP_OUTLINE

Frequently asked questions

Is there a pool at Casa Cielo Cancun?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 11:00 PM.

Are pets allowed at Casa Cielo Cancun?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Casa Cielo Cancun?

No, unfortunately, but there's free parking nearby.

Is an airport shuttle service offered by Casa Cielo Cancun?

Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 32 per room one-way.

What are the check-in and check-out times at Casa Cielo Cancun?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of USD 15. Contactless social distancing is available.

Is there an on-site casino at Casa Cielo Cancun?

No, this guest house doesn't have a casino, but Royal Yak Casino and Sports Book (16-min walk) and Dubai Palace Casino (3-min drive) are both nearby.

What is there to do at Casa Cielo Cancun and nearby?

Casa Cielo Cancun has private pools and a garden.

Does Casa Cielo Cancun have any outdoor private spaces?

Yes, every room features a private pool.

What's the area around Casa Cielo Cancun like?

Casa Cielo Cancun is in Downtown Cancun, a short 9-minute walk from Plaza Las Americas and 14 minutes' walk from Amerimed Hospital.

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Casa Cielo Cancun Reviews

Reviews

6.4

Good

7.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel.
2-night trip

10/10 Excellent

I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.
Michael, 7-night trip

2/10 Terrible

After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute.
Tulay, 2-night trip

8/10 Good

Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night.
Joy, 3-night trip

4/10 Poor

El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls
Tania Libertad, 1-night trip

2/10 Terrible

Miguel, 1-night trip

10/10 Excellent

Muy bonito y seguro el lugar

10/10 Excellent

Milan, 3-night trip

2/10 Terrible

I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.
Joaquin, 1-night trip

6/10 Okay

Sandra, 4-night trip

2/10 Terrible

Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio
juan, 1-night trip

6/10 Okay

Danilo, 4-night trip

6/10 Okay

En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.
Gerardo, 3-night trip

2/10 Terrible

N respetaron la reservación de las dos habitaciones
Gildardo García, 1-night trip

10/10 Excellent

Un lugar muy tranquilo
Krista, 3-night trip

10/10 Excellent

Abhinava, 1-night trip

8/10 Good

Good place to stay in a central area of Cancun

The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!!
Emanuel, 3-night trip

10/10 Excellent

Azucena, 1-night trip

2/10 Terrible

Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo !
Cliente, 1-night trip

4/10 Poor

Pesimo

Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior.
NICOLAS, 2-night trip

8/10 Good

Comfortable

I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family.
Valentina, 1-night trip

10/10 Excellent

Excelente servicio muy agradable
Miguel, 1-night trip

10/10 Excellent

Muy buen hospedaje

El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente
José, 3-night trip

10/10 Excellent

Great owner, nice rooms, we had 3 rooms, close to everything!
4-night trip

4/10 Poor

Since I traveled by myself I switched to another place.
Josefa, 3-night trip