My checkin experience was not the best. Did not get the room I paid for and no effort was made by the front desk staff to correct or pacify the situation.
However the wait staff made up for that experience. Sandra the food and beverage manager has a very dedicated team to ensure all of your expectations are met.
Their vibe time was also excellent at ensuring there were fun actives for every person. The resort itself is well maintained.
While their a handful of their front desk staff need some much needed coaching on customer service, they can take a thing or two from the food and beverage team; all in all it’s a lovely resort to choose.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 4 日
laura
laura (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 3 日
Overall I had an amazing time. The beach was the best. The food was great, especially the fried fish at the sports bar. Got into the restaurant. The staff was overall very nice besides this one lady at the buffet but overall I enjoyed my stay
Desiree
Desiree (3 晚行程)
CheapTickets 真實旅客評價
6/10 不錯
2025 年 6 月 3 日
This property can use some remodeling. The room was smaller than expected. The food and service in the Italian restaurant was terrible. The buffet an hour after it opened was good. The majority of the staff was friendly especially Khem our butler. There’s no show for entertainment each night not much to do on the resort itself. Just not worth the money that we spent
Tammara
Tammara (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 2 日
It was okay
But
BETTY
BETTY (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 1 日
Everything was excellent , however they need to improve on their pest control for flies . Too many flies in key eating areas .
Osmeily
Osmeily (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 1 日
William
William (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 1 日
Hotel was well taken care of staff was always friendly and accommodating. Beach was amazing. No drinks menu was available so it was a guessing game asking for drinks. Food was bland and repetitive. Dessert was good.. lots of flies..
Christopher
Christopher (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 31 日
Overall my stay was okay. I stayed for 5 nights to celebrate my birthdays. Staff were pretty friendly, there were beautiful views around the resort. They made sure to decorate my room on my bday. But I had to wait three hours to check on my room even with front desk informing staff that I had arrived a bit early. Upon entering my room, I noticed that it wasn’t cleaned the best, mini bars weren’t restocked daily. There was also rust falling in my room shower floor. There was a ceiling leak right outside my room door. Mold was seen in spa showers and around the premises and some spa features weren’t active like their color therapy room. They ran out of ingredients at the bar kitchens (ex: I couldn’t get a mojito for three days when I asked because they didn’t have mint. I was disappointed that there were more Americanized food options present at the resort than actual Caribbean cuisine. Not sure if I would book this resort again but, I did try to make the best of my trip.
Chyna
Chyna (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 29 日
The beach is phenomenal. Its the only property on this beach and itsxan easy beach to walk down. This is an all inclusive, I thought the foid was average. The service could be improved a little tonake guests feel more welcome. We dont expect alot but a smile would help occasionally.
Lori
Lori (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 28 日
Melvin
Melvin (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 28 日
The hotel needs a lot of renovations, very disappointed with the resort overall. There’s mold all over the property. The food was probably a 2/10 at best. The most up to date thing there was the gym equipment. Nightlife on the resort is almost nonexistent, which sucks because the hotel is not of close distance to much. I wouldn’t recommend this hotel all in all.
Lillian A
Lillian A (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 28 日
Shanae
Shanae (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 27 日
Dinner reservations is not made though the app they request you to download. If you don’t reserve dinner by breakfast you have to settle on the buffet. They ran out of alcoholic beverages cups and dishes. Everything shuts down at 10pm
Akeela
Akeela (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 27 日
The resort was okay. Wasn’t expecting 5 star resort. The steakhouse was terrible. One night we had steaks so the next time we ordered hamburgers and they were no better. We thought it was strange as well that we had carib cans of beer in our fridge but yet we could not order it at the bars. All we could get was the draft beer and it was awful. That made no sense. They also ran out of ingredients to make drinks with. I guess that is an ongoing issue because I had read that complaint before we went. Still enjoyed our time! I can’t say that we would go back though.
Lynne
Lynne (7 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 27 日
The Staff was great but the property needs to be updated
Sherry
Sherry (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 27 日
The food at the resort was good, but some of the staff didn’t seem very friendly—it felt like they didn’t want to be there. In contrast, the staff at Score Sports Bar were excellent and really stood out. The resort itself is beautiful, with breathtaking views, but the rooms could use some updates. Unfortunately, we were given a room with a double bed instead of a king, so we had to sleep separately to be comfortable.
Tishauna
Tishauna (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 26 日
The staff was great! Property nice and clean.
Bria
Bria (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 25 日
Horrible!
Very rude staff and absolutely no service at all.
Was there for 6 days and I would recommend everyone to spend your money somewhere else.
Mie Marie
Mie Marie (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Nicoal
Nicoal (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 24 日
The property can use some updates and renovation with painting in some areas of the hotel hallways and small areas in the rooms but overall it was ok. They can do better with getting top shelf liquor instead of the house liquor. The property landscaping is well kept. However, they do need to fix the tiles in the pool. People can and have gotten hurt.
Peggy
Peggy (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 24 日
Nice property on a beautiful beach. Big pool with lots of space and a swim up bar. Many food options. Unfortunately, the service was very very slow for everything. The restaurants, food service, concierge service….I am not sure if it is their lifestyle but I have never been to a country where the work staff doesn’t move with urgency. Not all staff are attentive. My butler Rodwin was amazing and helpful. More than one restaurant had a wait time of over an hour for food which was disappointing. I missed some night events due to this. Other than that, food was great and the island is gorgeous.
Starr
Starr (5 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 22 日
It’s was hard to find somewhere to drink unless I went to the Buffett. Numerous restaurants that were supposed to be open was not open, forcing me to eat at the bar on my birthday. Staff was nice however overall is extremely hard to reach someone