Checked in and waited for text with code. Never got it and had to call in. Wifi code wasn't written down for me, and housekeeper didn't have it. Texted the customer service line and they took hours to reply w/the code. Only got the code from another guest.
Matthew
Matthew (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 7 日
Perfect Hotel for a Chicago Cubs game!
This was the perfect place to stay for a Chicago Cubs game!!! The hotel is convenient to Wrigley Field and in the middle of Wrigleyville. The location gives you unlimited food and drink options with access to local shopping within walking distance. The only draw back is trying to find decent parking. The hotel turned me on to an app called SpotHero for parking which ended up turning out to be a great app!
Matthew
Matthew (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 7 日
Nobody home
Nice place and convenient. No one working lobby, didn’t know I couldn’t just check in at front desk. Had to jump through hoops to get key. Called the emergency number on the inside and they hung up on me. Besides that was nice.
Nicholas
Nicholas (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 27 日
Paying for location and not much else
Guest services day before and day of check in were unfriendly and rude. Called morning of to inquire about early check (per instructions) and was told “your room isn’t ready, call back” and they hung up on me. Properly lists that text messages can be sent but they were rarely answered. TV didn’t work which would have been nice to have some noise to drown out the noises from the bars. We definitely paid for the location and not much else. Parking is an additional expense on top of it.
Heather
Heather (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 27 日
Maureen
Maureen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 24 日
I would 100% stay again. Very good experience.
I wish there was a mini fridge in the room.
The lobby felt abandoned. However, staff was very responsive by text.
Jill
Jill (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 20 日
Great place close to Wrigley. Will stay here again!
Brandon
Brandon (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 20 日
Trudy
Trudy (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 17 日
Caitlyn
Caitlyn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 14 日
Julia
Julia (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Karl
Karl (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 28 日
Molly
Molly (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 28 日
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 26 日
Amy
Amy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 25 日
spencer
spencer (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 18 日
Staff Missing!
We tried to check in to this hotel after a long flight. We were left standing on the street due to the lobby being locked. Rang the doorbell several times and no one came. Called all of the numbers posted without answer. Don’t waste your time in this hotel! I walked away feeling scammed out of my money (non refundable) and still had to get another hotel.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 16 日
DON’T DO IT. JUST. NO.
I’m going to add to what many others have probably said: there are very expensive hidden fees at this hotel. Starting at $100 per stay. We only stayed one night. But I think there is also a $50 per day fee. Literally NOTHING at this hotel is staffed. There is no bar or restaurant. They give you a text which is a bot. It was difficult to figure out check in online. You need a code to get into hotel so if you haven’t received it by email or text your stuck waiting, and stressing, outside in the heat/cold. Also in the middle of the night water started leaking through the vent right over our toilet in our bathroom. Couldn’t tell if it was clean or grey water. Clearly gross and possibly health code violation. This is not ok. Especially for what you pay after all their hidden fees. Really not a great experience.
Terrence
Terrence (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 11 日
Never again.
Had problems getting text to enter the building. Never saw a representative. Entering the room smelled like a dirty dog. They over charged me and have continued to add charges a week after being there. Never again.
Bertha
Bertha (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 6 日
Christine
Christine (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 4 日
Terrible check in experience
The check in was terrible. I was instructed to complete pre check in form. Which I did the day before. I was to receive notification when room ready. Never
Received notification. Call phone number was told
To go someone was there to help check in.. upon arrival, lady said I had to do pre check in form. I explained I had. She was a bit rude. I had to end up completing 2 more times before it would go through.
Also I Called ahead about holding luggage before room was ready. Luggage was place on floor of a basement stock room. Very unhappy. When returned to check in- the luggage was placed on cart in main lobby. Not happy about that at all.
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 3 日
Keith
Keith (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 1 日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 30 日
Communication is horrible and if there is an issue with the room it better be found before 10pm because after that there is no one on site.
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 28 日
Very clean, quiet and comfortable! Would return again.