This is not a 5-star hotel and the rooms are small, but we wanted to see London and didn't plan to lounge around in a hotel room. The staff was outstanding, friendly and went over the top to accommodate us and answer questions about the area and London in general. The room was clean, everything in working order, and the bed was comfortable. It's within walking distance to the Metro, a grocery store, and many restaurants. If we were to travel again to London, we would stay here again.