Cancún Plaza Condominiums, Boulevard Kukulkan Km 19.5, Cancun, QROO, 77500
What's nearby
El Rey Ruins - 16 min walk - 1.4 km
Iberostar Cancun Golf Course - 18 min walk - 1.5 km
Delfines Beach - 1 min drive - 1.6 km
Maya Museum of Cancun - 3 min drive - 3.5 km
Ventura Park Cancun - 6 min drive - 6.2 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive
Airport shuttle (surcharge)
Restaurants
Arena Sports Bar - 10 min walk
Zai - 13 min walk
Sun Palace - 4 min walk
Km 19.5 - 11 min walk
Bogavante Restaurant - 3 min walk
About this property
Ocean View Apartments – Delicia
This aparthotel puts you a short five-minute drive from Iberostar Cancun Golf Course and Delfines Beach. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. An outdoor pool, a poolside bar and a bar/lounge are other features.
Languages
Chinese (Mandarin), English, French, Italian, Portuguese, Spanish
At a glance
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Express check-out available
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 3:00 PM - 7:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 25
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Property amenities
Beach
Private beach
Beach sunloungers
Beach umbrellas
Beach towels
Pool/Spa
Outdoor pool
Massages
Spa services
Internet
Free WiFi
Parking and transport
Free uncovered self-parking on site
Wheelchair-accessible parking and van parking available
On-site parking includes off-street options
Return airport shuttle (surcharge) from 6:30 AM to 10:30 PM
Airport shuttle at scheduled times, on request
Dining
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
Bedrooms
Premium bedding
Pillow menu
Pillow-top mattress
Bed sheets provided
Bathrooms
1 bathroom
Shower
Shampoo
Free toiletries
Towels provided
Soap
Hairdryer
Toilet paper
Entertainment
Flat-screen TV with cable service
Outdoor areas
Terrace
Garden
Outdoor furniture
Laundry
Laundry facilities
Laundry detergent
Near a laundromat
Work spaces
Laptop workspace
Comfort
Air conditioning
Ceiling fan
Pets
No pets allowed
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible (with limits)
Wheelchair-accessible parking
Wheelchair-accessible van parking
Wheelchair-accessible pool
Designated smoking areas
Services and conveniences
Tour/ticket assistance
Daily housekeeping
Safe
Luggage storage
Safe at front desk
Corner/local shop
Front desk (limited hours)
Location highlights
Near the ocean
Near the sea
On the lake
On the waterfront
Near the airport
Near a health or beauty spa
Things to do
Casino nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
General
Individually decorated
Individually furnished
Property does not allow children
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Fees & policies
Refundable deposits
Deposit: USD 250 per accommodation, per stay
A damage deposit of USD 250 will be collected before check-in
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Cleaning fee: USD 39 per accommodation, per stay
Optional extras
Airport shuttle service is offered for an extra charge of USD 39 per vehicle (one-way. Maximum occupancy 4)
Policies
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.
Also known as
Ocean Apartments – Delicia
Ocean View Apartments – Delicia Cancun
Ocean View Apartments – Delicia Aparthotel
Ocean View Apartments – Delicia Aparthotel Cancun
Frequently asked questions
Is there a pool at this aparthotel?
Yes, there's an outdoor pool.
Are pets allowed at this aparthotel?
Sorry, pets aren't allowed.
Is parking offered on site at this aparthotel?
Yes, there's free self parking. On-site parking includes off-street options.
Is an airport shuttle service offered by this aparthotel?
Yes, an airport shuttle is available from 6:30 AM to 10:30 PM on request. The charge is USD 39 per vehicle one-way.
What are the check-in and check-out times at this aparthotel?
Check-in start time: 3 PM; check-in end time: 7:00 PM. Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.
What is there to do at Ocean View Apartments – Delicia and nearby?
Ocean View Apartments – Delicia has a private beach and an outdoor pool, as well as spa services and a garden.
Are there restaurants at or near this aparthotel?
Yes, there's an on-site restaurant.
What's the area around Ocean View Apartments – Delicia like?
Ocean View Apartments – Delicia is located on the waterfront in Zona Hotelera, a short 18-minute walk from Iberostar Cancun Golf Course and 7 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
Ocean View Apartments – Delicia Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
4/10 Fair
10 July 2024
Dirty sheets and blankets, house keeping almost nonexistent and very poor communication on getting things and voicing complaints
Donte
Donte, 7-night romance trip
Verified Expedia guest review
2/10 Poor
4 July 2024
There was mold in the sugar and coffee jars.
Riziki
Riziki, 6-night trip with friends
Verified Expedia guest review
2/10 Poor
6 June 2024
Ezekiel
Ezekiel, 7-night trip
Verified Travelocity guest review
6/10 Good
23 March 2024
Patricio
Patricio, 1-night trip
Verified Hotels.com guest review
6/10 Good
14 March 2024
The smell
Alejandro
Alejandro, 1-night romance trip
Verified Expedia guest review
2/10 Poor
4 March 2024
Ben
Ben, 2-night trip
Verified Expedia guest review
8/10 Very good
5 January 2024
Great location, pool and beach. Fantastic view from the balcony! Lots of dining options nearby and taxis are always close to take you anywhere you want to go. Only improvement suggestion would be for housekeeping to change sheets and towels more often.
Jeffrey
Jeffrey, 6-night trip with friends
Verified Expedia guest review
10/10 Exceptional
30 December 2023
I will recommend and also will stay here on my next visit if they have rooms available
Luis Gregorio Guerrero
Luis Gregorio Guerrero, 3-night trip
Verified Expedia guest review
10/10 Exceptional
29 November 2023
We stay for 10 days Very nice area No kids… very
quiet, grocery on the property and restaurant Local bus nearby. Room was perfect The only things-the property is old and need renovation
Beach and infinity pool is nice
Sergiy
Verified Travelocity guest review
2/10 Poor
16 August 2023
Rude staff
I don't recommend this place to my friends and family. The staff was very rude, from the security to the pool bartender. The receptionist told my husband that they wasn't going to help him to bring our luggages to our room because we didn't book through their website. We had to bring our 4 luggages to our room because we booked through hotel.com. (unbelievable)
The room is outdating. At 2:30 am was a couple fighting and knocking the walls for about 10 minutes, then they went to the hallway and started to scream at each other. Called the front desk and no one answered me.
Luckly, I was there for only one night,otherwise I would have to go to another hotel and loose my money.
Joao
Joao, 1-night trip
Verified Hotels.com guest review
8/10 Very good
29 May 2023
Sarah
Sarah, 1-night trip
Verified Hotels.com guest review
8/10 Very good
7 April 2023
Michael
Michael, 6-night trip
Verified Expedia guest review
2/10 Poor
11 March 2023
Not as described, be careful booking here!
I feel compelled to share my experience after our stay. This location is not as described. We made several attempts to utilize the airport transportation as listed on the property profile with no response, we ended up paying $85 for a 15 minute ride from the airport. We requested early check in, also no response. As we were waiting the front desk offered to show us around the property. We ate at the on-site restaurant which was the only good thing from our stay. During our tour of the property the person touring us, Enrique, took us to the tour booking center and quoted us $70 for a round trip including ferry ticket to Holbox island (Holbox Island was the reason for our trip). We decided to book this after dropping our bags. Unfortunately, he went home and the gentleman assisting us now quoted us $89/each after we were shown the price in the binder by Enrique just an hour prior. They ended up calling Enrique and fought to honor the price but finally gave in. The condo, the extremely narrow staircase in the unit is barely large enough to get a standard check in bag through. there was a trail of bugs coming from the ceiling. The shower drain was clogged and would overflow when showering. There were white liquid stains on the nightstand. Brought this info to the front desk and was told it’ll be checked tomorrow because no one was on-site to assist. We couldn’t stay so we left and still have not heard from the property. SEE PICTURES AS PROOF!
Kevin
Kevin, 1-night trip
Verified Hotels.com guest review
6/10 Good
7 January 2023
Garcia
Verified Expedia guest review
2/10 Poor
11 August 2022
Saul
Saul, 3-night trip
Verified Hotels.com guest review
2/10 Poor
16 April 2022
Francisco
Francisco, 3-night trip
Verified Expedia guest review
8/10 Very good
29 January 2022
This room had a wonderful 180° view of the beach. The bathroom faucet is not properly placed compared to the sink bowl, therefore water spills on the counter and onto the floor. All you have to do is lay a towel down to dry your feet off everytime you use the bathroom. The walls are thin. You can hear alot of noise coming from the room next door (I was woken up at 6am a few mornings). They clean the room every day, give you clean towels every 2 days. I over slept one day and they knocked (I failed to hear the knock), when I woke up I asked if I could just get some clean towels. The cleaning lady said yes but when I returned to my room they didn't leave me any. Every single day that I left early enough for them to clean the room though, I had no problems. Also, it would have been nice to have some blackout curtains for when you want to sleep in because the sun really shines into that room. Also, no airport shuttle.
Verified traveller
6-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 January 2022
Very nice place and very nice people
Nestor
Nestor, 4-night trip
Verified Expedia guest review
2/10 Poor
7 January 2022
The host was late for our check-in and made us wait outside for an hour just to get the key and she wasn't answering her phone when we arrived. Host was not clear about check-out time. Room was NOT what we booked online, we booked a room with a patio and did not get that.
delaney
delaney, 1-night romance trip
Verified Expedia guest review
2/10 Poor
7 January 2022
Awful experience
The property owner will try to contact over the email. But he won’t share the details to enter the property. We reached around 11 pm at night as we flew from Washington to cancun and the officer at the security checkpost said the property owner haven’t shared our name and we won’t be able to enter the property. My reservation was for 3 days. I messaged the property owner but he didn’t replied back. I requested hotels.com to ask for a refund as i was not staying at the property. The property owner rejected the refund request and still i am calling hotels.com in several occasions to get the refund. The property owner is very rude and non responsive and will take money without providing any service.
Biswadeep
Biswadeep, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
29 November 2021
Me and my wife had an amazing stay here. Andrea was very accommodating and attentive to our needs. The apartment is in a great location of the hotel zone and with beautiful views of the beach. I highly recommend stay long here!
landon
landon, 1-night family trip
Verified Expedia guest review
2/10 Poor
22 November 2021
The room that they offered us did not correspond with the characteristics of the rented. It had no balcony or 180 degree view, neither did the sofa. We were given a lower room. They gave us a username and password for Wi-Fi that never worked, which made us have to buy internet cards to communicate.
The man who checked in could not explain why they did not assign us what was paid, he said that he was only an intermediary, but he did not communicate to those responsible what was happening to us.
From the next morning we tried to contact the owners and we never had an answer to our complaints. Communication has been lousy with no responses to our complaints.
I ask you to value the refund of the difference between what was received and what was paid.
On the other hand, I do not recommend renting this hotel to future clients.
Aristides
Aristides, 2-night romance trip
Verified Expedia guest review
2/10 Poor
14 November 2021
Terrible stay. Truly do not recommend no matter how low the price gets.
We got a room where water was leaking from the ceiling right next to one of our beds. Stained sheets.
Rooter between the 2 beds but still no
Andréane
Andréane, 3-night trip
Verified Expedia guest review
2/10 Poor
22 June 2021
This unit is connected but separate from the main hotel so there is no help from the reception. No wristband for access. No beach/pool towels (but towels (bath) provided for pool by the private renters. Room has NO wifi, which was promised and they swear they do but it doesn't work! Hotel in all was totally disgusting! Everywhere was sopping wet (yes there was a storm) but nobody was cleaning up. Restaurant had poor service too (probably because i didnt get a wristband.) I was completely unsatisfied and checked out 2 days eary from my 3 day stay and did not get a refund! Terrible!