The welcome/front desk was great. Then I took the elevator to the 13 floor and it was quite a long wait. Only one of the two elevators worked, and sometimes I had to wait 3 minutes for an elevator. The hallway of the 13th floor was not air conditioned. There was some problem with the central air on multiple floors, although my room had its own air conditioner, so my room was comfortable. The buffet breakfast was good, although not as good as it has been in years past.
Overall, this hotel, which I once considered a great choice for meetings at the Convention Center, has not been kept up as I had hoped/expected. Each of the 3 times that I've stayed over the past several years has seen a decline in the hotel