Dear Hotels.com,
I am writing to complain about our recent stay with you, where we had booked a 'superior tent' in a tipi shape with futons.
Unfortunately, we were assigned a different type of tent that did not meet our expectations.
The tent we received was not only different, but the mattresses were sleeping pads that could not be compared to the futons we had paid for. Additionally, the sleeping pads were extremely dirty, as clearly shown in the attached photo.
This has created a very unsatisfactory experience for us, which we did not expect from a hotel chain like yours. I hope you will take this complaint seriously and provide some form of compensation for the experience we had.
I look forward to hearing from you soon.
Sincerely,
Patrick
Patrick
Patrick (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2023 年 9 月 26 日
The mattress was not confortable at all and the sleeping bag was not clean.
Put music too strong at 08h00 the morning can't let me sleep.
Paid 213€ for 3 nights, you've could make real coffee and not instant coffee.
Not a good experience sorry
Philippe
Philippe (3 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2023 年 9 月 25 日
Carlyn
Carlyn (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023 年 5 月 26 日
I had such a blast here, there were so many fun people. The staff were incredible, Coco was especially helpful when I lost my phone going above and beyond to help me find it. It did get a little chilly but who can control the weather, the beer halls and the awesome campsite more than made up for it.
Nathaniel
Expedia 真實旅客評價
6/10 不錯
2019 年 10 月 9 日
RICARDO JORGE
RICARDO JORGE (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019 年 9 月 30 日
Terribly long wait to check in
It took almost 4 hours standing in line to check in.
Other than that it was ok.
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2018 年 10 月 9 日
The weather was shitty but the people were great there was a good vibe and oktoberfest was awesome, my friends and I are going to book for next year.
真實旅客
2 晚行程
Expedia 真實旅客評價
10/10 完美
2018 年 10 月 9 日
真實旅客
2 晚行程
Expedia 真實旅客評價
8/10 很好
2018 年 10 月 8 日
Fine
It was okay. Just a normal camping. Just think was too expensive. And you had to pay for a bath and internet
Douglas A
Douglas A (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2018 年 10 月 7 日
真實旅客
2 晚浪漫旅程
Hotels.com 真實旅客評價
8/10 很好
2018 年 10 月 1 日
真實旅客
3 晚行程
Expedia 真實旅客評價
10/10 完美
2018 年 9 月 29 日
Oktoberfest Stay 2018
GREAT atmosphere!! I've never met a staff who genuinely liked where they worked. Everyone was friendly, strangers became family. There was a mix up with payment but luckily Hotels.com helped fix the problem post stay. Would book again!
Margaret
Margaret (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2018 年 9 月 25 日
Terrible
Fue una experiencia terrible. Al llegar al campamento los empleados fueron muy amables más el lugar no es lo que se muestra en las fotos. La casa de campaña no es la que se muestra al reservar, no tiene catres sino dos colchones de campamento, los sleeping bags están en un estado de suciedad espantoso y si llueve la lluvia pasa y moja. Una experiencia que no repetiría.
真實旅客
2 晚行程
Expedia 真實旅客評價
4/10 一般
2018 年 9 月 23 日
This was not what we expected. Don’t get me wrong, the facility was nice, the worker did a good job and loved what they were doing. However based on the description we thought it was be a nice camping experience. We must not have looked into it enough because it was a complete binge drinking nightmare. If you are a quite couple this is not your place. It was very much sex fueled. Based on the description on cheaptckets it was just a fun campground.
真實旅客
2 晚行程
CheapTickets 真實旅客評價
10/10 完美
2017 年 4 月 5 日
Epic Stoke campsite
Had a very pleasant stay here. The staff are really friendly and a lot of fun! The international crowd really adds something extra to your stay as you meet people from all over the place. The campsite parties were epic and on some days even better and more fun than the actual festival. If you are looking for a good time and not aim to spend too much money, going with Stoke is definitely the way to go!!
Chris
Expedia 真實旅客評價
4/10 一般
2016 年 10 月 2 日
It's camping for Oktoberfest. Overall it was OK, could have been better food. Probably better off in a hostel - so book early and get something nicer!
Cara
Hotels.com 真實旅客評價
2/10 欠佳
2016 年 9 月 28 日
Smerig en armoedig
mega kleine tent met lekke luchtbedden en flinterdunne smerige slaapzakken. Sanitaire gebouwen en toiletten worden niet of nauwelijks schoon gehouden