We came from out of state to Long Beach for a special family trip. I booked a king suite with a balcony at Worldmark Long Beach a few months ago. Worldmark waited until the day we were to check in to let us know our reservations were cancelled and we'd need to get with Hotels.com to find something else. My husband asked the staff why this happened, and they said it's because they've actually been booked out through October and it's Hotels.com's fault for letting us book in the first place. Hotels.com then booked us in a comparable room at Chataqua Resort & Conference Center, but it took 2 hours on the phone to complete, which took time away from my family to enjoy the beach. The nice gentleman at the front desk at Chautauqua let us know that they get people who've had reservations canceled by WorldMark all the time because they give priority to their timeshare holders who decide to book at the last minute, so it's not really not the fault of Hotels.com. There is a disconnect between Hotels.com and the hotels themselves, though. Once my new booking was complete at Chautauqua, the guy at the front desk told us that my chosen room wasn't actually available, either, because Hotels.com sees a deluxe room available and considers them all the same, but they really aren't - at least at Chautauqua. Luckily he found another room for us that was still comparable and worked out perfectly.