2/10 欠佳
2016年12月22日
Irresponsible customer service
it was a very irresponsible service, where I made the booking on 27th October for 11th December, 45 days prior (booking confirmation 133489232195). Since their Head Office didn't forward the booking details to the site. They refused to accept my booking, since they have over sold the rooms.
After showing the evidences, they were trying to offer us a horrible location as an alternative and argued with me that the Credit Card payment was not made by them, whereas it was debited in October 2016.
further they were trying to refund me the net amount and we had to fight to get the full money back. Only one boy had some empathy for us.
Rasika
Hotels.com 真實旅客評價
