The staff is amazing and extremely helpful! They fed us immediately when we got there because we were having trouble getting money out of the Chinese ATM machine. The next day, they fixed my shoe that broke and the day after that, they helped send a package for me. They speak very little English but if you are patient and translate or wechat text with them about what you are seeking, they will be extremely attentive. We were pleasantly surprised with how sweet everyone was and how generous and gracious the staff was.