8/10 Very good
18 July 2017
Great location, lots of potential
The Prodigy Resort is in an amazing area in Aracaju. The facilities and property has a lot of potential. However, I believe they are missing quite a few things. They are trying to be a convention centre and a resort. I can't see how people on a convention is compatible with families wanting to be in a resort. So things are badly lacking.
The rooms are actually extremely comfortable with nice views, lots of space and very bright and airy.
The major problem is the food. Thankfully, having read some previous reviews, we didn't sign up for the half board. Based on the breakfast, I can only imagine how bad the dinner would be. For example, the first morning, there were simply no glasses to put your juice in and no staff around to ask for glasses. Then when some glasses arrived, there was no more juice. The selection of food was very poor so I stood in the fresh egg line. This took about 30 minutes. On day 1 there were 2 people making the eggs. Then on day 2, there was 1 person making eggs (and this is for a massive resort / convention centre where there are many people wanting breakfast). After waiting for about 5 minutes in the line and not moving, I gave up. The selection of cold foods on day 2 was actually worse than day 1.
On a positive note, I spoke to the Manager and he acknowledges the problem and is waiting on a new head chef to start on 1 August. He also went out of his way to look after us for which we were grateful.
Richard
Richard, 2-night family trip
Verified Hotels.com guest review
