Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524
What's nearby
Ultramar Ferry Puerto Juárez - 3 min drive
Las Palapas Park - 4 min drive
Plaza 28 - 4 min drive
Puerto Cancun Marina Town Center - 5 min drive
Plaza Las Americas - 5 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive
Airport shuttle (surcharge)
Restaurants
McDonald's - 10 min walk
Puente Puerto Juárez - 9 min walk
Taqueria Bonampak - 7 min walk
Donceles 28 - 11 min walk
Fantasy - 7 min walk
About this property
Hotel Hacienda de Castilla
When you stay at Hotel Hacienda de Castilla, you'll be a short five-minute drive from Ultramar Ferry Puerto Juárez and Plaza 28. Guests looking for a bite to eat can visit La Hija de Villa, which serves Mexican cuisine. An outdoor pool, a bar/lounge and a children's pool are other features. Fellow travellers like the helpful staff and overall property condition.
Languages
English, Spanish
At a glance
Hotel size
43 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Express check-out available
Early check-in subject to availability
Minimum check-in age – 21
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets allowed (2 total, up to 20 kg per pet)*
Specific rooms only, restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site parking is limited
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–noon
Restaurant
Bar/lounge
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Children's pool
What to do
Pool table
Working away
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry service
Luggage storage
Multilingual staff
Pool loungers
Facilities
2 buildings/towers
Safe-deposit box at front desk
Library
Television in common areas
An outdoor pool
Banquet hall
Accessibility
Wheelchair-accessible
Room amenities
Be entertained
32-inch LED TV
Premium cable channels
Home comfort
Air conditioning
Sleep well
Down duvet
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
More
Daily housekeeping
In-room safe
Special features
Dining
La Hija de Villa – This restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 76.00 per accommodation, per night
Optional extras
Full breakfast is offered for an extra charge of approximately MXN 170 for adults and MXN 130 for children
Airport shuttle service is offered for an extra charge of MXN 1000 per room (one-way)
Early check-in can be arranged for an extra charge of MXN 250 (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Pets are allowed for an extra charge of MXN 100 per pet, per night
Policies
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun
Frequently asked questions
Does Hotel Hacienda de Castilla offer free cancellation for a full refund?
Yes, Hotel Hacienda de Castilla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Hacienda de Castilla?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Hacienda de Castilla?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 20 kg per pet. There's a charge of MXN 100 per pet, per night.
Is parking offered on site at Hotel Hacienda de Castilla?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by Hotel Hacienda de Castilla?
Yes, an airport shuttle is available. The charge is MXN 1000 per room one-way.
What are the check-in and check-out times at Hotel Hacienda de Castilla?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of MXN 250 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an on-site casino at Hotel Hacienda de Castilla?
No, this hotel doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.
What is there to do at Hotel Hacienda de Castilla and nearby?
Hotel Hacienda de Castilla has an outdoor pool.
Are there restaurants at or near Hotel Hacienda de Castilla?
Yes, La Hija de Villa offers Mexican cuisine.
What's the area around Hotel Hacienda de Castilla like?
Hotel Hacienda de Castilla is in Downtown Cancun, a short 4-minute walk from Séptimo Día Adventist Church and 13 minutes' walk from Mercado 23.
Hotel Hacienda de Castilla Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Very good
23 November 2024
Karen
Karen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 September 2024
Great place to stay
Jolene
Jolene, 8-night trip
Verified Expedia guest review
2/10 Poor
26 August 2024
I booked 6night I stayed 2night and I left it was horrible
Youcef
Youcef, 6-night trip with friends
Verified Expedia guest review
10/10 Exceptional
14 July 2024
Nice place for family to stay
Jolene
Jolene, 8-night trip
Verified Expedia guest review
8/10 Very good
12 June 2024
Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent
Frankie
Frankie, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
25 May 2024
Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Daryl
Daryl, 2-night romance trip
Verified Expedia guest review
2/10 Poor
21 May 2024
You can hear through the wall of everyone.
jesus israel
jesus israel, 6-night trip
Verified Expedia guest review
8/10 Very good
29 April 2024
No elevator and no fridge on room. Very clean nice room and very clean.
Rafael
Rafael, 5-night family trip
Verified CheapTickets guest review
10/10 Exceptional
27 April 2024
This is my kind of place!
It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Charlene
Charlene, 6-night trip
Verified Expedia guest review
10/10 Exceptional
18 March 2024
Para mi y mi familia está excelente y excelente precio
IRMA
IRMA, 5-night trip
Verified Expedia guest review
10/10 Exceptional
5 March 2024
Management was amazing! Place is lovely, just the neighborhood..
Emely
Emely, 2-night family trip
Verified Expedia guest review
8/10 Very good
27 February 2024
Eduardo
Eduardo, 1-night trip
Verified Hotels.com guest review
6/10 Good
14 January 2024
virat
virat, 4-night trip
Verified Expedia guest review
8/10 Very good
2 January 2024
Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.
WENYU
Verified Expedia guest review
8/10 Very good
21 December 2023
Esta bien
Manuel
Manuel, 10-night business trip
Verified Orbitz guest review
4/10 Fair
7 December 2023
Robert
Robert, 2-night trip
Verified Expedia guest review
2/10 Poor
7 October 2023
Nunca había agua caliente el cable no servía el internet tampoco la alberca siempre estuvo cerrada el cuarto nomás estuvo completamente limpio cuando llegamos después de eso nunca pusieron ni jabón ni shampoo lo único bueno el restaurante y las personas de la recepción pues si es buena la atención allí aunque claro ellos no pueden arreglar nada
Maria
Maria, 3-night trip
Verified Expedia guest review
10/10 Exceptional
30 August 2023
Augusto
Augusto, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 August 2023
Hidden little gem for a good rate
Didn't have a single issue at this place. I don't know why it is rated so low; maybe it's how the surrounding neighborhood looks.
I never felt out of place or fearful in any way. The housekeeping did a great job keeping things clean and giving us new towels.
The front desk helped me with an order from DiDi's (kind of like ubereats or doordash).
I'd totally stay here again!
Sean
Sean, 6-night family trip
Verified Hotels.com guest review
6/10 Good
26 June 2023
Maria
Maria, 6-night trip
Verified Expedia guest review
8/10 Very good
7 May 2023
It was ok for the promotion of my book “Yo solo” Author: Dr. Filipini. You can check it in Amazon.com
francisco
francisco, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
29 April 2023
The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Zenon
Zenon, 3-night trip
Verified Expedia guest review
6/10 Good
1 April 2023
It's ok
Enrique
Enrique, 3-night family trip
Verified Expedia guest review
2/10 Poor
18 March 2023
I felt so unsafe and uncomfortable as our hurtle pulled up to this hotel that we refused to get out. We had to find another hotel while driving back to the hotel zone. I am disappointed Expedia even lists a hotel like this on its site. I could not, in good conscience, recommend for any American. Especially in the political climate of Mexico. Even our shuttle driver said this hotel was “muy peligroso”.