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Galaxy Hotel

4.0 star property
Family-friendly hotel with full-service spa, connected to a shopping centre, near Main Market Square

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Photo gallery for Galaxy Hotel

Front of property – evening/night
Lobby
Breakfast, lunch, dinner served; international cuisine
Sports facility
Interior
Experience a haven in the heart of Kraków City Centre at Galaxy Hotel, where you can unwind with Ayurvedic treatments and a detox wrap at the onsite spa. Active travelers will love ecotours while kids enjoy their meals at Andromeda restaurant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Gym

Main amenities (12)

  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Hot tub

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Rollaway/extra beds
  • Fridge
The current price is HK$751
HK$812 total
includes taxes & fees
2 Sept - 3 Sept

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Standard Double Room

8.4 out of 10
Very good
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Twin Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Business Twin Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Business Double Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Business Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Standard Twin Room

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

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Exterior

Mercure Krakow Fabryczna City

  • Pool
  • Airport transfer
  • Pet-friendly
  • Parking available
9.4 out of 10, Exceptional, 165 reviews
The price is HK$801
HK$865 total
includes taxes & fees
24 Aug - 25 Aug
Mercure Krakow Fabryczna City
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About the area

Map
ul. Gesia 22a, Kraków, Lesser Poland, 31-535

What's nearby

  • Oskar Schindler Factory - 11 min walk - 0.9 km
  • Royal Road - 18 min walk - 1.6 km
  • Main Market Square - 4 min drive - 2.1 km
  • St. Mary's Basilica - 4 min drive - 2.1 km
  • Wawel Castle - 4 min drive - 2.1 km

Getting around

  • Kraków (KRK-John Paul II - Balice) - 29 min drive
  • Turowicza Station - 6 min drive
  • Kraków Główny Station - 12 min drive
  • Kraków Plaszów Station - 12 min drive
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)
  • Shopping centre shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪Jeff's - ‬5 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Mazaya Falafel - ‬8 min walk
  • ‪Pizza Hut - ‬4 min walk
  • ‪Szuwary Cafe - ‬9 min walk

About this property

Galaxy Hotel

Galaxy Hotel features a free kids' club and puts you within a 15-minute walk of Oskar Schindler Factory. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy or Ayurvedic treatments, and international cuisine is served at Andromeda, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a 24-hour fitness centre are other features. Fellow travellers say great things about the overall property condition.

Languages

English, German, Polish

At a glance

DONE

Hotel size

    • 205 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: 5:30 AM
    • Express check-in/out available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (PLN 60 per day)
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Train station pickup on request (available 24 hours a day)*
DONE

Off-site

    • Shopping centre shuttle*
    • Casino shuttle*
    • Theme park shuttle*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Ecotours
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (4844 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Piano
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

Andromeda – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 50 for adults and PLN 25 for children
  • Airport shuttle service is offered for an extra charge of PLN 110 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge
  • Casino shuttle, shopping centre shuttle and theme park shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from January 5 2026 to January 18 2026 (dates subject to change):
  • Sauna
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 13 January to 26 January:
  • Sauna
  • Hot tub
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for PLN 100.0 per night

Parking

  • Self-parking costs PLN 60 per day
  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
Cashless transactions are available.

Also known as

Galaxy Hotel Krakow
Galaxy Hotel
Galaxy Krakow
Galaxy Hotel Hotel
Galaxy Hotel Kraków
Galaxy Hotel Hotel Kraków

Frequently asked questions

Does Galaxy Hotel offer free cancellation for a full refund?

Yes, Galaxy Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Galaxy Hotel?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM. The swimming pool will be unavailable from January 5 2026 to January 18 2026 (dates subject to change).

Are pets allowed at Galaxy Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Galaxy Hotel?

Yes. Self-parking costs PLN 60 per day. Motorhome/coach/lorry parking is available.

Is an airport shuttle service offered by Galaxy Hotel?

Yes, an airport shuttle is available. The charge is PLN 110 per vehicle one-way.

What are the check-in and check-out times at Galaxy Hotel?

Check-in start time: 2 PM; check-in end time: 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

What is there to do at Galaxy Hotel and nearby?

Have fun with activities such as hiking, kayaking and rafting, and practise your swing at the nearby golf course. Additional recreation on-site includes ecotours. Indulge in a treatment at the spa and soothe your senses in the hot tub. Galaxy Hotel also has an indoor pool and a 24-hour fitness centre, as well as a sauna.

Are there restaurants at or near Galaxy Hotel?

Yes, Andromeda offers international cuisine.

What's the area around Galaxy Hotel like?

Galaxy Hotel is in Kraków City Centre, a short 14-minute walk from Oskar Schindler Factory and 13 minutes' walk from Jewish Cemetery.

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Galaxy Hotel Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Breakfast
Location
Bed
Spa
Restaurant
River
Pool
Shopping center

What guests liked

  • The pool and leisure facilities were great for relaxing and a wonderful way to unwind. (8 reviews)
  • Breakfast was excellent with plenty of choice and a relaxing atmosphere. (5 reviews)
  • The spa was relaxing and a great way to unwind after a day of sightseeing. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Good

Limited 15 people-entries to swimming pool and breakfast wasn't perfect as well.
radovan, 1-night trip

10/10 Excellent

Everything!
Shirlee, 4-night trip

8/10 Good

Reasonable hotel, a bit old and smelly. The one time I contacted the reception for a taxi to the airport they offer me a taxi for 300% higher than uber, well, I don’t like hotel can’t be trusted.
Idan, 2-night trip

10/10 Excellent

Really friendly hotel and was great to visit Krakov. Next to the river.
David, 5-night trip

10/10 Excellent

Great place to stay and quick taxi into square
Charlotte, 4-night trip

10/10 Excellent

Excellent venue for staying and only short walk to Jewish quarter
Mark, 3-night trip

10/10 Excellent

Hotel lovely and very clean. Spa facilities great for down time. Food in restaurant was very nice too. Breakfast plentiful and open from 6.30.
Lynsay, 3-night trip

10/10 Excellent

Front desk were super kind and helpful, the hotel is convenient located which allow us to walk to all places we wanted to go
Samuel, 1-night trip

10/10 Excellent

Great hotel. Great service and friendly staff. Restaurant is fab. Highly recommend
4-night trip

10/10 Excellent

Good hotel

Good hôtel. Good breakfast.
Nicolas, 1-night trip

10/10 Excellent

Excellent hotel
Jan, 3-night trip

10/10 Excellent

Excellent service and hotel
Cefin, 3-night trip

10/10 Excellent

Very nice hotel, clean, good food. Restaurant meal excellent.
Lorraine, 3-night trip

8/10 Good

Too hot in room, no instruction how to adjust temperature. Hair shampoo and conditioner would be better separately. Overall hotel nice, clean, quiet with nice brekfast.
ANNA, 3-night trip

10/10 Excellent

A good array of facilities and very friendly staff .
Amanda Jane, 3-night trip

10/10 Excellent

Great hotel with great staff. If you are looking for a comfortable hotel in a quiet part of krakow this is your hotel.
Youri, 1-night trip

8/10 Good

Had a great 2 night stay in Hotel Galaxy. Parking was easy, room was clean. Staff was friendly and nice swimming pool to relax after spending time in Krakau.
Manon, 2-night trip

10/10 Excellent

Lovely place!

Lovely place and great facilities. We had so much fun in the pool and the saunas.
Andreas, 1-night trip

10/10 Excellent

The staff were excellent, particularly in the breakfast room. Location near the river is pleasant; and it was close enough to easily walk to the Jewish Quarter and Old Town.
Rob, 3-night trip

8/10 Good

It was a good hotel, price quality ratio was good. I would recommend it
Marc, 5-night trip

10/10 Excellent

Was great
Oleksandr, 1-night trip

10/10 Excellent

Amazing Hotel

Amazing stay with the grandson, easy to get around from the hotel, close to pick up points for trips around the city. Walking distance to Schindler’s factory and Hero square. Chocolate shop inside was a great touch.
Lesley, 4-night trip

10/10 Excellent

Nice hotel. Near diwntown. Great spa. Good breakfast. On site restaurant, dishes were very tasty
Adriana, 2-night trip

10/10 Excellent

Staff were friendly and extremely helpful. Lovely clean room. Spa was lovely just disappointing that the hot yub was out of use during our stay.
Nicola, 3-night trip

10/10 Excellent

Nice Stay in Krakow

Enjoyed our stay at Galaxy Hotel, Krakow. The rooms were clean and spacious. Breakfast each morning had lots of choice. Would return ourselves and recommend to friends and family.
Angela, 5-night trip