See all properties

Hotel Xbalamque and Spa Cancun

3.0 star property
Hotel with spa, near Plaza Las Americas

Choose dates to view prices

Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Interior detail
Front of property – evening/night
Theatre show
Outdoor pool
In the heart of Downtown Cancun, Hotel Xbalamque and Spa Cancun offers a tranquil retreat. Unwind at the poolside bar or indulge in a rejuvenating spa treatment, including deep-tissue massages and facials. With La Adelita's delicious Mexican cuisine, free public WiFi, and helpful staff on hand.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pool
  • 24/7 front desk
  • Free parking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Car hire on-site

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is HK$245
HK$330 total
includes taxes & fees
1 Sept - 2 Sept

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room, 2 Double Beds

Desk

Standard Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Desk
Wardrobe
Daily housekeeping
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Desk

Standard Room, 1 Double Bed

7.4 out of 10
Good
(9 reviews)

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Desk
Wardrobe
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Living room

Superior Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
TV
Rainfall showerhead
Bathrobes
Private bathroom
Minibar
Desk
Wardrobe
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Desk

Double Room Standard

  • 30 sq m
  • Sleeps 2

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • 30 sq m
  • Sleeps 4

View all photos for Suite with Street View

Desk

Suite with Street View

  • 30 sq m
  • Sleeps 2

Similar properties

Outdoor pool, pool loungers

Caribe Internacional Cancun

  • Pool
  • Parking available
  • Restaurant
  • Air conditioning
6.2 out of 10, 795 reviews
The price is HK$184
HK$265 total
includes taxes & fees
7 Sept - 8 Sept
Caribe Internacional Cancun
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 2 min walk - 0.2 km
  • Benito Juarez Municipal Building - 6 min walk - 0.6 km
  • Plaza 28 - 8 min walk - 0.7 km
  • Plaza Las Americas - 2 min drive - 2.2 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive

Restaurants

  • ‪Pescaditos - ‬2 min walk
  • ‪Cocina Libanesa Sahara - ‬2 min walk
  • ‪La Parrilla - ‬3 min walk
  • ‪100% Natural - ‬2 min walk
  • El Mercado De Las Delicias

About this property

Hotel Xbalamque and Spa Cancun

At Hotel Xbalamque and Spa Cancun, you'll be a short five-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and La Adelita serves Mexican cuisine. An outdoor pool, a poolside bar and a sauna are other highlights. Fellow travellers say great things about the helpful staff and overall property condition.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 90 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g. directions)
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Laundry service
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1990
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair-accessible
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Spa

Spa Xbalamqué has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

La Adelita – This restaurant specialises in Mexican cuisine.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Xbalamque Resort Cancun
Hotel Xbalamque Resort
Xbalamque Cancun
Xbalamque
Hotel Xbalamque Cancun
Hotel Xbalamque
Xbalamque Hotel Cancun
Hotel Xbalamque Resort Spa
Hotel Xbalamque Spa
Xbalamque Spa Cancun Cancun
Hotel Xbalamque and Spa Cancun Hotel
Hotel Xbalamque and Spa Cancun Cancun
Hotel Xbalamque and Spa Cancun Hotel Cancun

Frequently asked questions

Does Hotel Xbalamque and Spa Cancun offer free cancellation for a full refund?

Yes, Hotel Xbalamque and Spa Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Xbalamque and Spa Cancun?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Xbalamque and Spa Cancun?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Xbalamque and Spa Cancun?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Hotel Xbalamque and Spa Cancun?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Hotel Xbalamque and Spa Cancun?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Hotel Xbalamque and Spa Cancun and nearby?

Hotel Xbalamque and Spa Cancun has a spa and an outdoor pool, as well as a garden.

Are there restaurants at or near Hotel Xbalamque and Spa Cancun?

Yes, La Adelita offers Mexican cuisine.

What's the area around Hotel Xbalamque and Spa Cancun like?

Hotel Xbalamque and Spa Cancun is in Downtown Cancun, a short 11-minute walk from Plaza 28 and 9 minutes' walk from Benito Juarez Municipal Building. Travellers give top marks for the hotel's prime location.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.2

Good

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Restaurant
Air conditioning
Bed
Location
Lobby
Bar
Spa
Internet

Reviews

8/10 Good

bonito hotel.
Fabiola, 1-night trip

10/10 Excellent

I had an amazing experience at Hotel Xbalamqué! The hotel has so much character — from the unique Mayan-inspired decor to the beautiful artwork throughout the property. The atmosphere felt fun, welcoming, and full of charm. The staff was friendly and helpful, always making sure I had what I needed. My room was clean and comfortable, and I loved the little details that made the stay feel special. The location was also super convenient, with lots to explore nearby. If you’re looking for a place in Cancún that’s affordable, full of personality, and not just another generic hotel, I highly recommend Xbalamqué.
Destiny, 5-night trip

8/10 Good

.
Dra, 1-night trip

8/10 Good

It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
PRASOON, 4-night trip

6/10 Okay

Great vale for the price. Hotel needs some renovation but it's clean and cute. Had s lot of potential. Centrally located. Helpful and friendly staff
Maria, 2-night trip

8/10 Good

Everything was great
Yurii, 7-night trip

10/10 Excellent

Very good service
Jesus Antonio, 1-night trip

8/10 Good

All was fine…! I wish my vacation will continue but it was my last day…!
DANIEL, 1-night trip

10/10 Excellent

For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
ROBERTO, 3-night trip

8/10 Good

Pretty good
Nataliia, 7-night trip

8/10 Good

It is great value for your money. It is centrally located, close to the ADO terminal
Armando, 1-night trip

8/10 Good

Our stay at this hotel was excellent. I did my research beforehand .
Michael, 2-night trip

6/10 Okay

Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
ALYSSA GAYATRIE, 5-night trip

6/10 Okay

Older hotel
harishkumar, 1-night trip

10/10 Excellent

The location close to public transportation is perfect
Arturo, 7-night trip

6/10 Okay

Location and services is good, just the wifi is not so powerfull in the rooms
Hans, 7-night trip

10/10 Excellent

Quaint and comfortable simple clean rooms in a great central location in city center area is near to numerous parks and activities, public transport, and eminently walkable for lots of dining and entertainment options. Staff was excellent. The hotel is undergoing some renovations, which did not disturb my rest at all, but the pool is closed for renovations. It was quiet and easy to sleep at night, but busy and active in the area surrounding the hotel during the day. I safely enjoyed walking all around the area by myself all times of the day and evening. Well lit areas, lots of dining options and music all around.
Arden, 7-night trip

10/10 Excellent

Cute hotel!! Friendly staff
2-night trip

10/10 Excellent

We spend really good time. Everyone was very friendly And around is so many good foods
agnieszka, 7-night trip

8/10 Good

Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.
Armine, 3-night trip

8/10 Good

Good place, a bit far from everything
Rosa Alba Ureña, 3-night trip

10/10 Excellent

The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.
Aysegul, 4-night trip

4/10 Poor

The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.
Luke, 1-night trip

10/10 Excellent

it was awesome!!!
Maria, 1-night trip

10/10 Excellent

I really enjoyed staying here. There was a Mayan theme throughout the hotel. The spa was nice and affordable and the pool open all night was fun. They are under some construction (but some who might be upset over this might not be as focused on the fun parts of their vacation) which is noticeable but didn’t mess with my stay. The staff was so attentive and friendly, they went above and beyond to check in with us. There are close restaurants and cafes, and it’s close to the beach or to travel to Isla Mujeres. wished there were more towels (we got one ant an time) and the lighting was dim. I would definitely recommend this place to others. Be prepared for a lively night life too.
Kai, 4-night trip