6/10 不錯
2025 年 7 月 30 日
Good but needs more attention to service
Valet parking wasn't complimentary. Need another sign to state self parking areas. Room wasn't ready when we checked-in. Later on was upgraded to another room and personal belongings tagged and brought to room. However, then someone knocked on our door and interrupted asking to come into the room to check that the minibar was stocked. Wish the room had been inspected prior to us arriving. Also noticed a blood stain on a bedsheet which I brought to the attention of reception at check-out. The bed was comfortable and we were able to "sleep like a rockstar". The Nespresso machine in the room was nice to have, but the mini creamers were just left out when they should be placed in the fridge. The brunch at Sessions was slow as was informed they were understaffed but the food was good. The pool and hot tub were phenomenal. Glad to have staff check and inspect for health and safety as after 10pm it's adults only. Shower area needs more hooks to hang towels and robes. Overall, the hotel is aesthetically pleasing, but definitely needs to improve on service. I was charged twice at checkout and tried to contact the hotel and no one has even acknowledged receipt of the situation.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
